HELP!?

i was banned for 14 days, ban is up can use multiplayer but not parties or message..help?

:)

 

HELP

What steps off of google did you followed?

 

HELP

It's a WD My Book 4 TB USB 3.0 Hard Drive with Backup. Yes a have a media player app installed on my Xbox. No i have not formatted to my computer.

 

Hey NotoriousTyleer,

Unfortunately, we can't handle any issues with enforcement actions only at Enofrcement.xbox.com can handle those issues if you're eligible you can submit a case review there to resolve the issue.

if no active suspensions or ban then some steps should be helpful. I noticed that you said that you have attempted all troubleshooting steps but here are some steps mainly work with most issues with consoles.

1) Power Cycle: Restart or Power Cycle Xbox One Console

2) remove your profile, restart, then re-download your profile Add or Remove a Microsoft Account on Xbox One

3) Factory Reset Console https://support.xbox.com/en-US/xbox-one/console/reset--to-factory-defaults

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything that has not been synchronized with Xbox Live will be lost. (Your console syncs with Xbox Live automatically when
it is connected with the service.)

If none of these solutions resolved the problem, your console may need to be serviced. Go to Device Support to submit a repair request: https://devicesupport.microsoft.com/

If this resolved the issue verify the answer and then mark your support thread answered and if this doesn't answer your thread then verify answer and then upvote this to let me know that you tried the ones that you wanted to most don't factory reset due
to losing all the settings and let me know what your attempted and any other details that you might have said in your original post.