Help...Xbox one is having issues

Hi there Owaps welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Try the following:

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

YOU WILL NEED YOUR EMAIL AND PASSWORD

I agree with onyx62is it could be a number of things should try all of those steps

Clearing Cache

Step 1:

Navigate to the far right of your Xbox 360 Dashboard

Then go to SYSTEM settings click on STORAGE then click on The Y button when HARD DRIVE is highlighted for device options and then CLEAR SYSTEM CACHE and then restarting your console. If his solution didn't work try re-downloading the profile.

In my personal experience with my console I once had the same issue, but it seemed to have been related to something much different, out of interest how long does it take you to sign in to XBOX LIVE on your console? When I had the same issue it took forever
to sign in, send a message or a friend request. And while trying to send a message or add someone or even accept someone it wouldn't, but it appeared to be down to my connection to the internet being severely laggy. I checked my router to see what was going
on and it was severely over heated. Since I let it cool down from weeks of suffering it signed in to XBOX LIVE pretty quick and I could send messages with no errors at all, and the same with accepting friend requests or sending them.

Let me know how it all works out!

Hey there Ryan!

I'm sorry to hear about the issue. I took a peek at your
Xbox.com profile and I can see that you're storming the Fortress in some Halo 5: Guardians right now. Are you still having issues or are you good to go at this point?

Let us know!

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Did you try what I suggested?

but my other accounts are perfectly fine its just this account