help xbox live gold prepaid code not coming through

Hi, I need help with a purchase that I made with a prepaid 3 month xbox live subscription, the code has not come through and I am not on gold yet, would anyone be able to tell me why this is happening.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

free live membership

Greetings!

Xbox Live Gold is a wonderful gateway to what Xbox Live has to offer, and we're glad you decided to go gold!

You are able to purchase Xbox Live Gold through several options

- You can purchase a subscription directly through your xbox with a credit card

- You can purchase pre-paid cards that come with codes you can enter through the Xbox guide menu.

To enter a code from a pre-paid card, press the Guide button on your controller, go left to Games and Apps, and scroll down and select Redeem Code, you can then enter your code and you should be golden!

For more information on redeeming a code, you can visit this link:
support.xbox.com/.../redeem-prepaid-codes

For more information on Xbox Live Gold, you can visit this link:
www.xbox.com/.../Gold

We're sorry, but there is no way to obtain Free Xbox Live Gold, a purchase is required.

 

Hey there J4L3V4.

Where did you purchase the code from? For pre-paid codes you would want to work with the retailer for details on where it is. If you purchased Xbox Live directly through the Xbox Store, please make sure the transaction shows as completed on
account.microsoft.com