Help with XL rewards email verification - "Information Needed"

Discus and support Help with XL rewards email verification - "Information Needed" in XBoX Rewards & Social to solve the problem; I just signed into XBL Rewards for the first time since who knows when and I have this error on my XBL Rewards: Some of the information we have on... Discussion in 'XBoX Rewards & Social' started by tG Beanz, Dec 16, 2016.

  1. tG Beanz
    tG Beanz Guest

    Help with XL rewards email verification - "Information Needed"


    I just signed into XBL Rewards for the first time since who knows when and I have this error on my XBL Rewards:

    Some of the information we have on file appears to be incorrect. Please ensure the personal email associated with your Microsoft Commerce account is correct by clicking the button below. If it is in fact correct, please create a post in our support forum.

    I have verified my email and alias'. Please help verify email and help redeem credits that have been "pending" since 2013.

    Thanks!

    :)
     
    tG Beanz, Dec 16, 2016
    #1
  2. Xbox Rewards

    Hi there,

    Like many, I am plagued with an Xbox Live Rewards issue, whereby the site asks me to do the following: "Your account needs updating to make a deposit!"

    However, the information is up to date and I have nothing to update. I receive similar messages whenever I receive an email from XL Rewards.

    Any help is much appreciated!

    Thank you,

    Canadan
     
    Canadan-F138E2B3-6807-4AF4-A2B3-B80CE607D600, Dec 16, 2016
    #2
  3. UsuallyDope
    UsuallyDope Guest
    My email is correct on my account.

    Was told on Xbox Rewards that my email information needed to be updated, it is already correct.
     
    UsuallyDope, Dec 16, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Help with XL rewards email verification - "Information Needed"

    Hello tG Beanz,

    Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
    update you here with our findings.

    Regarding your Credits, we only automatically schedule users for a deposit at 5000 or more pending Credits. If you would like to request a deposit, you will have to do so manually from your MyRewards page. You can request a deposit manually once you have
    at least 1000 pending Credits.
     
    XBLRewards8, Dec 21, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello tG Beanz,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Help with XL rewards email verification - "Information Needed"

    Hello tG Beanz,

    We have disabled the yellow light notification, and removed it from user's pages. To be clear, this notification was not an alert indicating an issue with Rewarding. We apologies for the confusion this notice may have caused.
  7. XBLRewards8 Win User

    Help with XL rewards email verification - "Information Needed"

    Hello tG Beanz,

    Our reports indicate that we have not been able to deliver messages to your address. While this does not negatively impact Rewarding, it may cause you to miss messages from our program. We are currently investigating why some users are receiving this warning. We'll
    update you here with our findings.

    Regarding your Credits, we only automatically schedule users for a deposit at 5000 or more pending Credits. If you would like to request a deposit, you will have to do so manually from your MyRewards page. You can request a deposit manually once you have
    at least 1000 pending Credits.
  8. XBF Diego M Win User

    xbox account blocked

    Hi there,

    If the security information listed on your account to pass verification is no longer accessible, then you would need to fill out and submit an Account Recovery Form to pass verification and a password link will be sent to an alternate email of your choice
    granted if you provide sufficient information. Here is the article that will guide you through the entire process:


    I hope this helps!
  9. Smwutches Win User

    My Xbox Rewards

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. The Xbox Rewards program is not the same. Your reference numbers will only work for Xbox phone/chat support, so you will need to detail
    your issue again when you email Microsoft Rewards support as they will not have access to that information.

    Also, you should never post personal information on a public forum.
  10. OpticRJames Win User

    Xbox one

    Hi, Daz. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    It seems that you are prompted to do a verification process for your account. In order to fix it, you will need to sign in to your account at https://account.live.com. It will ask you to get a verification from one of your security information like alternate email or phone number.
Thema:

Help with XL rewards email verification - "Information Needed"

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