Help with Xbox Live Autorenewal

Markvandam619 · Dec 20, 2016

I was today charged an auto-renewal for Xbox Live, despite having applied a prepaid 12M card recently. I have now gone to check my subscriptions to cancel my autorenewal, however it only gives me the option of cancelling the prepaid element. In addition
I note that my subscription expiry does not seem to have increased by a month after this charge, so this also needs either the refund or 1 month extra applied.

Can anyone advise how it will be possible for me to cancel the auto-renewal before I am charged again next month?!?!?!?

:)

HassanB · Dec 20, 2016

Xbox live autorenewal

Hello,

When you sign into Xbox.com do you see the same gamertag as you see when you're signed into your Xbox 360 console?

If not, go to your Xbox 360 console from the dashboard go to Settings > Account > 3rd Tab (Account Information) > Account Security. Look to the right, and you'll see the e-mail you should be using to login to Xbox.com with. Once you do that, it will show you
a matching gamertag on the console as well as on Xbox.com. You can then follow the instructions in the e-mail to cancel automatic renewal.

If you're having difficulty with that, please contact phone support directly.

mike41062 · Dec 20, 2016

Xbox live autorenewal

Hey, I'm sure most of you already dealt with the issue you've posted about, because it was a long time ago- but if you ever have issues with auto-renewal again, here's something that helped me.. they changed the way you turn auto-renewal on/off (i think
pretty recently).. it used to be on the Xbox site, but now its on a Microsoft site.. so here's a link to the directions, it gives you the link to the Microsoft website and walks you through everything.. support.xbox.com/.../renew-xbox-live-gold-account
it's very odd too- i got a message from microsoft saying even though my gold subscription was ending, i had auto renewal turned on- so my service wouldn't be interrupted. when i checked things out though, it didn't have auto-renewal listed as active
anywhere! very bizzare...

Markvandam619 · Dec 20, 2016

I've fixed this with Support, but can't delete it

Markvandam619

I've fixed this with Support, but can't delete it

HassanB

Hello,

When you sign into Xbox.com do you see the same gamertag as you see when you're signed into your Xbox 360 console?

If not, go to your Xbox 360 console from the dashboard go to Settings > Account > 3rd Tab (Account Information) > Account Security. Look to the right, and you'll see the e-mail you should be using to login to Xbox.com with. Once you do that, it will show you
a matching gamertag on the console as well as on Xbox.com. You can then follow the instructions in the e-mail to cancel automatic renewal.

If you're having difficulty with that, please contact phone support directly.

mike41062

Hey, I'm sure most of you already dealt with the issue you've posted about, because it was a long time ago- but if you ever have issues with auto-renewal again, here's something that helped me.. they changed the way you turn auto-renewal on/off (i think
pretty recently).. it used to be on the Xbox site, but now its on a Microsoft site.. so here's a link to the directions, it gives you the link to the Microsoft website and walks you through everything.. support.xbox.com/.../renew-xbox-live-gold-account
it's very odd too- i got a message from microsoft saying even though my gold subscription was ending, i had auto renewal turned on- so my service wouldn't be interrupted. when i checked things out though, it didn't have auto-renewal listed as active
anywhere! very bizzare...

Balistic Chick

Definitely check your order history, do you have xbox live gold on autorenew?

ngocphi

since your account is suspended

autorenewal is the least of your problems live life and play fair

you can call support to turn off autorenewal

Help with Xbox Live Autorenewal