Help with Xbox account and email acct.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can find the steps to follow to change the email address of your Microsoft account: https://support.xbox.com/en-US/help/account-pro...

Let me know how it goes!

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Do you know if your xbox acct is a US one or if it ended up being setup as a British acct?

Support might be able to help you figure out that info if you can verify your acct.

Just a heads up, you can not move an account from one country to another. If it is under a UK account you might have to make a new acct.

But, of course that all depends on if the Xbox acct is a UK one. If it is not, the wlid team might be able to help you change out the region for the email or just change out the wlid or help you reset the password in another way other than a email reset
link

XBL Prophet your the bomb you know that? lol =-)

Your windows Live ID is your MS account or Xbox Live account.They are now unified.If you have one,which you do,(Xbox Live acct)then you have them all.So when asked for your WindowsLive ID simply sign in with the same email and password as your Xbox Live
acct.

Thanks Nathan,

Account isn't linked to a family account.

I did notice that it had my Brother in laws Xbox as a connected device (used when we last visited them).

I've unlinked the account from the xbox, so the PC is the only linked device now.

However error still exists on this user.

To help understand situation, I'll try clarify how I have users set up in Windows & xbox;

[Chandler.family xbox acct] - app account originally used for Minecraft on ipad

{Daughters windows acct} - created using different Outlook email address.

(I've transferred this to a local user account today. issue still exists.)

Linked xbox acct login on daughters windows acct, and up until a couple of weeks ago worked flawlessly, still works on her ipad without issue.

Only recently has the PC login issue arisen. Not sure if recent software update or potentially a background security update for xbox app has caused this issue.

Problem is because of purchase history on xbox acct, not willing to create a new one under windows acct details without being able to transfer these purchases over.

*EDIT* - Just tried logging into the xbox app using other xbox accounts (both mine & my sons) and app shows same error regardless of account attempting to log in.

Contact info on wlid acct. was ok. please send to that email, Thanks for all your help.