Help with Vip and Gold

First sorry for my english, i'm from Brazil and don't know english very well.

My problem is: I'm a gold member, im sign in msrewards, i buy games in store, but the rewards do not reconize my gold and my aquisitions. I dont receive the 1250 points to my firt aquisition and the VIP say that i'm not gold. What i need to do? I make a phone
call to ms and they say to me came here ask about this problem. Thank you!

:)

 

my vip

i bought 2 gold memberships on apr 12 and no reward for it?? and i dont get x2 rewards for games with gold?? why not ive been tryig so hard to get my vip rank up ...help plz

 

Been gold for 2 years can't claim active for 6 months VIP gems why

how do i claim my VIP rewards for being gold for 6months I have had gold active now for over 2 years and can't claim every time I try it goes to a sign up page please help also have the same problem for the games pass VIP

Please help

Many thanks

Gary

 

Hello Odraued,

I see that we are correctly labeling you as a Gold member. Based on your post, it sounds like you may need clarification on how our program works. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at (Xbox Live Rewards). These are special promotions that
reward Credits for specific purchases.

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).
Your Gold status does not entitle you to Credits. A Gold subscription just modifies your MyVIP payback to award double the normal rate of payback once you have a MyVIP star.

The 1250 Credits offer is our First Time Purchase offer. This is for your first purchase using your Microsoft Account currency as the payment method. This would be using funds added to your Microsoft Account. Since you have not made a purchase with this
payment method, you have not yet completed the offer. Hope this helps clear up any confusion!