Help with signing into Microsoft account on Minecraft launcher.

Hi there! This is Virginia O.

I understand that you are experiencing issues with Minecraft launcher shows no connection to the Internet.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First is to verify your account owns minecraft. Please make sure that you are signed into the Microsoft account you used to purchase Minecraft. You can check your purchase history on the Microsoft Account Services page: https://account.microsoft.com/services to verify that the game is listed.

Once verified that you owned the game, please restart your modem/router in order for the device network to refresh.

And then sign out and sign in. Kindly sign out of your Microsoft account in the Minecraft launcher.

Close the launcher completely.

Sign back in with your Microsoft account and check if the game is recognized.

Next is clear your Minecraft launcher cache because this can help resolve any corrupted files that might be causing the issue.

Then uninstall the Minecraft launcher and reinstall it from the official Minecraft website. This will help resolve issues with the launcher.

I hope that this will help you have a working Minecraft Launcher.

Thank you for your cooperation.

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into your Minecraft account via launcher.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Make sure that the password of your Minecraft account is correct to be able to sign in successfully. Or you can also reset the password of the account before signing in.

Please update the launcher. Make sure that your Minecraft launcher is updated to the latest version. Open the Xbox app, locate the Minecraft launcher, and check for updates.

And then clear account cache. To do this, open the Minecraft launcher, log out of all accounts, and clear the account cache because this can help reset the sign-in process.

Next is to reset the Microsoft Store by pressing Windows + R to open the Run dialog box.

Type wsreset.exe and press Enter. This will reset the Microsoft Store cache.

Then repair or reset the Launcher. Go to "Settings" > "Apps" > "Apps & Features."

Locate the Minecraft launcher, select "Advanced Options," and choose "Repair".

After that is to sign in via Xbox App. Kindly sign into your Microsoft account through the Xbox app first, then launch Minecraft

Thank you for your cooperation.

It helped. After installing the win7/8.1 minecraft launcher it allowed me

to sign into my microsoft account.

Hello MadalynGlobal,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are having issue with the account and selecting the version of the game in Minecraft launcher. Let us check and see on what we can do to help resolve your concern in a timely manner.

It's possible that this issue is caused by a bug. To troubleshoot this issue, you can try signing out of your Microsoft account on the Minecraft launcher and then signing back in. If that doesn't work, you can try resetting your password for your Microsoft account and then signing back in.

Additionally, make sure to sign in same Microsoft account through Microsoft store and Xbox app. You can also uninstall and reinstall Minecraft launcher to make sure you are having the most updated app. Follow the steps below:

• Uninstall and reinstall the Minecraft launcher:
  
  Type Minecraft Launcher in the Windows search box, right-click and click Uninstall. After uninstalling, restart the computer.
  
  Open the Microsoft Store/Xbox app, search for Minecraft Launcher using the search box, and install Minecraft Launcher. Then try signing in your Microsoft account again.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Nothing to worry, in order to fix this we will perform some basic troubleshooting steps.

Please sign out your accounts on the following:

Xbox app

account.microsoft.com

account.xbox.com

Microsoft Store

Minecraft launcher

Once you're done, kindly confirm if the Microsoft account you have has the Minecraft game license by signing your account on account.microsoft.com > go to Payment and Billing > then Order history.

If you have already confirmed the Minecraft game license, re-sign in using the same account on:



Xbox app

account.microsoft.com

account.xbox.com

Microsoft Store

Minecraft launcher

Then try to access your account to Minecraft Launcher.