Help with payment

Discus and support Help with payment in XBoX Games and Apps to solve the problem; So I have a paypal account AND a debit card connected to my xbox live account, yet when I try to purchase something through the website it says that... Discussion in 'XBoX Games and Apps' started by GucciGlo1017, Aug 15, 2014.

  1. GucciGlo1017
    GucciGlo1017 Guest

    Help with payment


    So I have a paypal account AND a debit card connected to my xbox live account, yet when I try to purchase something through the website it says that there are no valid payment methods and asks me to add one. So instead when I try to purchase it on the xbox
    360 rather than on the website, I have no payment methods set up on there (I'm not sure if there is supposed to be the payment methods I have added on the website or I have to re-add them because it's on console). But when I go to add the billing information
    the only states I get to choose from are American and there's no option to change my region/country. I've checked and my xbox region is in Australia like it should be, and when I check the region on the website it is also Australia.

    So basically I can't add billing info on console because the region is wrong and I can't change it, and I can't purchase through the website because it says I have no valid payment methods even though I have a paypal account and debit card linked.

    :)
     
    GucciGlo1017, Aug 15, 2014
    #1
  2. mrtraxadel
    mrtraxadel Guest
    Help with past due payment

    is there any other way? I live outside USA and Western countries so I can't really use a phone to call.
     
    mrtraxadel, Aug 15, 2014
    #2
  3. Hoera007
    Hoera007 Guest
    I need help with payment!

    I'm trying to buy something and it won't let me. When I select Klarna it tell me they can't make an order. My iDeal is greyed out for whatever reason. I can buy original games, but no DLCs.

    Someone who can help?
     
    Hoera007, Aug 15, 2014
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Help with payment

    Hey there, GucciGlo1017! I'm sorry to see you are unable to not only use your payment options, but you can't even add new ones on the console. I went ahead and bubbled you up to the correct team to fix this. I hope we can work this out! Help with payment :D
     
    Misses Quinzel, Aug 16, 2014
    #4
  5. Mister Darcy-9112DFB Win User

    Help on Payment

    Greetings, H4v0K Ac3. Before calling support can you please log on to
    https://billing.microsoft.com     and make sure everything is configured correctly with regards to your payment options according to this sticky:

    forums.xbox.com/.../153161.aspx     ? If there are any discrepancies in your billing information you may encounter errors.

    If everything looks good on your end then I would recommend getting in touch with phone support for your region.

    Thank you! Let us know if you have any further questions.
  6. Misses Quinzel Win User

    Help with payment

    Hey there, GucciGlo1017! I'm sorry to see you are unable to not only use your payment options, but you can't even add new ones on the console. I went ahead and bubbled you up to the correct team to fix this. I hope we can work this out! :D
  7. TomDavies1997 Win User

    Payment help.

    Thank you.

    Do you have the UK support number? :)
  8. Big Nik UK Win User

    Payment help.

    call support in your region, they should be able to help
  9. Smwutches Win User

    Payment Help

    Microsoft currency can only be used to be purchase games, DLC, avatar items, etc. from the Xbox store. Even though EA Access is available to purchase from the Xbox store, it is a subscription service from EA. You can't use Microsoft currency to pay for
    third party subscriptions, or any subscription really.
Thema:

Help with payment

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