Help with password reset

Discus and support Help with password reset in XBoX Accessibility to solve the problem; Hi, I'm texting on behalf of my friend, He bought xbox again and tried to log in after around 3 years of not using account, he tried multiple... Discussion in 'XBoX Accessibility' started by gediminas kavaliauskas, Nov 22, 2023.

  1. Help with password reset


    Hi, I'm texting on behalf of my friend,

    He bought xbox again and tried to log in after around 3 years of not using account, he tried multiple passwords he could have put on it but none worked, he still have access to email he used to create account but obviously uses new phone number ad changed his bank, and it got 2fa and only let's confirm trough phone number, he tried recovering account, but got declined multiple days, they never send email when ever he tried to recover to orginal email used to create or anything is there way to recover it he got quite few games he bought, but he can't provide bank details used he can tell which bank it was and name used for it, but don't have card anymore or that bank account since she uses diffirent bank, and that card is expired already and disposed of? Any suggestions what he should do recovery doesn't help also virtual agent said wait for agent to contact you, I suppose that means : your short on information or etc since that's each time he got when he tried to recover trough form, I'm pretty sure it's just automated message anyone gets when talking to virtual agent sadly he still trying to recover it, he still have game tag or what is that and email access to email used to create any help appreciated!

    :)
     
    gediminas kavaliauskas, Nov 22, 2023
    #1
  2. Sodangidni Win User

    Help with password reset

    The only way to add an email or modify the security methods previously added in Microsoft account is by accessing to it.

    Your friend can try the other methods listed in the thread I just recently shared.
    It is important to clarify that the ones listed in the threads are the ones available when 2FA is enabled.
  3. gediminas kavaliausk Win User

    Help with password reset

    Yeah but he only used it for Xbox which he don't have anymore, haven't logged in past 3 years, bought new one and can't really do anything only phone was set as 2fa, is there anyway to add another one with help of email used for account creation?
  4. xi ANBUxTOBi ix Win User

    Password reset...Help

    I am using my brother's gamertag to write this post.
  5. itylernallen Win User

    Password reset...Help

    Alright, to change your password all you need to do is login to the account that you want to change the password for. Then you can click "My Account" then "change password". You can also use this link when signed into the account.

    live.xbox.com/.../Account
  6. WPAK Win User

    Password reset...Help

    I think the best thing to do is try the things on this link:

    support.xbox.com/.../manage-live-id

    or otherwise you need to contact Xbox Support (via phone) they might be able to help
Thema:

Help with password reset

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