Help with packs not showing on my own worlds

All seems to be OK now. Dell sent me a new disc after some troubleshooting with them. Also, in hindsight, there may have been some user errors due to not being familiar with the game.

Some observations:

-Non purchased worlds are mixed with owned worlds and it's hard to distinguish for someone not familiar with the game. I think a little lock symbol shows which ones are installed and owned. Most worlds that you can select are installed but not owned.
(Look at the back of the disc cover to see which ones are owned). On the favorites pack, I think it only gives you 2 extra worlds; the other items are textures or skins which you select in different area.

-Other features from the favorites pack are textures or skins that you access by creating a new default world and THEN selecting a texture that you own. Again there are many textures you can select that you don't don't own and the favorites pack only includes
a few.

-Not sure why Halo world and festive pack now works and before did not. (see screens below)

-Texture Packs installed from disc still do not show as owned in the store and continue to show a price, but they do work now. (unable to take screens in store area)

https://1drv.ms/i/s!Aj8RKUFg1NsdbTxgmQl_VSIwx84

https://1drv.ms/i/s!Aj8RKUFg1NsdbvxGkJWSytW59fU

All seems to be OK now. Dell sent me a new disc after some troubleshooting with them. Also, in hindsight, there may have been some user errors due to not being familiar with the game.

Some observations:

-Non purchased worlds are mixed with owned worlds and it's hard to distinguish for someone not familiar with the game. I think a little lock symbol shows which ones are installed and owned. Most worlds that you can select are installed but not owned.
(Look at the back of the disc cover to see which ones are owned). On the favorites pack, I think it only gives you 2 extra worlds; the other items are textures or skins which you select in different area.

-Other features from the favorites pack are textures or skins that you access by creating a new default world and THEN selecting a texture that you own. Again there are many textures you can select that you don't don't own and the favorites pack only includes
a few.

-Not sure why Halo world and festive pack now works and before did not. (see screens below)

-Texture Packs installed from disc still do not show as owned in the store and continue to show a price, but they do work now. (unable to take screens in store area)

https://1drv.ms/i/s!Aj8RKUFg1NsdbTxgmQl_VSIwx84

https://1drv.ms/i/s!Aj8RKUFg1NsdbvxGkJWSytW59fU

Thanks so much for the follow up here, Air! I'm happy to see that it all seems to be sorted out, and I'm incredibly sorry to see any confusion around this. Even if you aren't familiar with the game, seeing confusion from a customer's end let's us know that
something may not be user friendly.

Please do reach back out if you have any other concerns! I'm happy to help where I can.

Thanks for your reply.

I've looked in my List of packs that are owned. We have 10 packs showing as owned but the Doctor Who skins bundles are not shown here.

plus a downside is when you create your own world you can only use one texture pack at a time, on the upside you can use the M.E. pack in your already created world.

Hi thanks for your help but I have triple-checked the account and it is owned on Xbox but on the Microsoft website it doesn't show that I own it, but shows some purchases for/inside the game for mine coins and skin packs but not the game. The only Minecraft purchase that is not any DLC/skin/texture packs is the Xbox One edition of Minecraft.