Help with old 360 profile

Hi there Immense Hubris.

If you're still seeing prompts about your old Xbox 360 profile you no longer wish to use while you're on your Xbox One console, are you able to sign into this account on an Xbox 360 console to remove the profile there?

For additional help with this, here is how to
remove an Xbox profile on Xbox 360.

Thank you for your swift response!

However, to link my old email address to my hotmail account is not possible as i can only link other hotmail email addresses to my hotmail account.

I tried to recover my old email address and was informed by the email address provider that it was not only deactivated but also terminated and not recoverable as i havent used it in 10+ years.

Is there any other way to help change my old xbox live email address? Perhaps microsoft could change it manually? Given that i can verify that it is my account via Identification card, phone number or facebook as i use the same email address there as i do on my xboxlive account.

Greetings kucfer420,

Sorry to hear about your account issues, let's see what we can do to help you out.

So, a couple possibilities.

1) Change the email on the account

• If you can log into your account, I would recommend going and changing the email address at the account page here
  
• Once your logged in, go to your info in the top left-hand side
  
• Under the account info area in the middle, you can see your email addresses tied to the account
  
• Click edit account info
  
• Add a new email using the Add email button at the bottom
  
• Verify the email through the link they send you
  
• Once verified, make the new email your primary
  
• Then remove your old email. This should clean the account up and link it to your new email
  

I would recommend tying multiple emails to your account or at least a phone number so you can use them as logins if needed.

2) Recover your old email

Depending on who the provider is, there might be some better recovery options their support can give you. This would go above and beyond their recovery tools they list online. There also has been a level of success for some people when they attempted to recreate the email through the provider.

Hope this helps and happy gaming

You can download your Gamertag from Xbox LIVE.

I have this same problem, I've already tried the official guide and that didn't help.

I've just transfered my profile from my old 360 Premium to a flash drive to be transferred to a 360 Elite and now when i sign in on the 360 elite it gets stuck on the same menu as PaS Zoey