Help with my rewards credits

ROCKSTAR124478 · Mar 15, 2018

I deposited 7000 rewards credits a week ago and only 2000 converted to local currency and I need the 5000 to buy a game on sale.

:)

sharpshooter076 · Mar 15, 2018

Redeemed reward never received

I redeemed 2 10000 credit rewards and 2 5000 credit rewards using my gems a few days ago and never got an email with the code. Please help

Robin2800 · Mar 15, 2018

Couldn‘t redeem my Rewards Credits.

I have 10,500 Credits on my Account, but i can‘t reedem them. I redeemed the Credits with MyVIP Gems a few days ago and I received my reward today. Now the problem is, that i can‘t redeem the Rewards Credits.

Can you please help me with my problem?

Smwutches · Mar 15, 2018

Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th,
they are deposited by the 15th of the next month.

So if you had request a deposit earlier this month when you had 2,000 credits pending and then redeemed 5,000 credits from the vault, the 2,000 credits would have been deposited today, but the 5,000 credits would be scheduled for the deposit at the end of
the month.

XBLRewards8 · Nov 3, 2018

Hello ROCKSTAR124478,

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

yanjian

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Smwutches

Credits are scheduled for deposit by the following 15th or 30th of the month after you have at least 5,000 pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th,
they are deposited by the 15th of the next month.

So if you had request a deposit earlier this month when you had 2,000 credits pending and then redeemed 5,000 credits from the vault, the 2,000 credits would have been deposited today, but the 5,000 credits would be scheduled for the deposit at the end of
the month.

XBLRewards8

Hello ROCKSTAR124478,

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Anihilingus

For help with the rewards program, it's best to post in the Xbox Rewards Program Questions support forum.

Keep in mind that credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th,
they are deposited by the 15th of the next month.

Oh, well that answers the question. Also, I tried to go to that forum in specific but clicking the link from Bling brought me here.

Help with my rewards credits