Help with Gold Subscription

I am a longtime customer who recently encountered an issue with the renewal of my Gold subscription. My subscription expired in late June. However, the debit card I had on file was suspended due to fraudulent activity, so I planned on waiting to renew it
until that was sorted out (and I returned from a vacation). Unfortunately, by the time I went in to cancel the auto-renewal it was too late and the charge was attempted so I could not cancel the request to renew. I updated my payment info today but still could not
cancel the original auto-renewal request. This is especially disappointing because the 12-month subscription for Gold is currently on sale.

Is it possible to either cancel/refund my subscription, then buy it again at the discounted rate or have the difference refunded/credited to my account? Please help.

:)

 

Refund for Xbox gold subscription

Please take a look at this support page, it should help you greatly with the issue.

support.xbox.com/.../cancel-xbox-live-gold-subscription

 

1 year Xbox Live Gold - $36

xbox live 12 months gold subscription card gold pl eu us for 33$ (PL/EU/US)
Xbox Live - Buy 12 Months GOLD Subscription Card (Global)

 

You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

Thanks! I called the support team and they took care of me. Very impressed with Microsoft's customer service!