Help with getting an account back

Hi,

If you put the 2nd step verification on your account, you should put another code as password on your xbox 360 ( check this > https://account.live.com/proofs/manage/additional
) .

Otherwise i suggest you to change your password ( less than 16 characteres ).

Regards

Firstly do you know the login details for your account on Xbox one? As the account login details should be the same.

Hey NyKez -

For assistance with account issues, you'll want to reach out to
phone support directly. We are unable to assist with account or billing issues here on the public facing forums.

Good luck!

The problem is, that in the past, hackers tried to social engineer support agents into giving them access to other peoples accounts.

Therefore it's very hard to convince support that an account you want access to is actually yours.

What prevents you exactly from using the account recovery form? Can't you provide the required information? If so, the support can't determine if you are the owner that simply "forgot" the required information, or if you're a hacker that tries to gain access
to the account and simply doesn't have the information.

So, what exactly are you having trouble with? Maybe we can explain how to "properly" use the account recovery form.

Be aware however: This is a public community forum, so do NOT post any personal information here! Just try to describe what parts of the account recovery process you have trouble with, and we'll try our best to help you.

I forgot the password and Since I don't remember it xbox support would lead me to those account recovery fourms and my attempts and the infomation I submit get denied.