Help with enforcement action.

Str8MayheM85 · Nov 18, 2016

So, I will start by saying I have had my gamertag about 4 years or so now. Plenty of trash talk sent AND received. No problems to date except this last month. 3 enforcement actions. In one month. This last one being sent to me during my current (2nd action).
Meaning I haven't even been able to message anyone. Yet still had enforcement taken on me 3 days (of the 7 I was given) of being muted.

So that I can recollect, save for one message where I somewhat laid into someone (after they initiated it calling me cancer). All my "trash" talk, microsofts word to describe the stuff we talk to each other during competitive play. Has literally been either
a "trash" or "garbage" message to someone on Smite for leaving or quitting a match. Which for those of you who don't know lasts anywhere from 10 minutes to an hour plus. I usually play conquest or only message if people leave during those matches which are
the 30+ minute matches. Because there is no queue to bring someone else in, your'e just down a team member for the rest of the fight which is almost always going to cause you to lose. But anyway yea, I send out "trash" and "garb/age" messages for that. Or
maybe telling someone to learn a role like jungler. Now to me that in no way breaks CoC for enforcement to be taken. Yet here I am under 3 within one months time.

I have contacted microsoft twice over this. Most recently just about 20 minutes ago after about an hour long dispute with the support person. Getting no progress other than being pointed to the automated message review your case pony show, again. You can
only do this if you are even eligible to review. I tried it once, after being told I wasn't even able. I somehow got a "free" review and submitted. Well I was denied. Mind you I am not even told what the case was specifically in question so I know what actually
got me banned. Just here is your ban, don't worry about where it came from and oh no we won't be lifting it. Fine cool I'll let it ride out and just not message anyone else on live any kind of message even if they're wasting hours of my life by leaving matches....
Enjoy that gameplay for everyone huh. But to get another one today while already being silenced is absurd. Nearly as absurd as the ONLY way to resolve this is by the review option and no actual human interaction. Avoidance much? IF you qualify to submit a
review that is.

Sorry for my long winded message so to speak but I am just short of outraged at the time and am looking if anyone has had success with this or reaching someone able to help outside of the review system which to me is just bad policy and no help at all. Just
sorda here swallow this pill and like it because you have zero choice in the matter. Great service I am paying for here eh?

:)

Smwutches · Nov 18, 2016

Need help with enforcement action

Submitting a case review is the only way to contact the enforcement team. They do not allow case reviews on 24 hours suspensions because it takes longer for them to review the case than the length of time for the suspension. If you're having issues with
other gamers, it's best to report them and block them.

TGT Surfside · Nov 18, 2016

help with enforcement action plz

i did that already. they wont let me because its a 24 hour ban. so i contacted support and they sent me ere. they said i would get help

M3tal Daz3 · Nov 18, 2016

Actually you agreed to the terms of the service once you signed so you should be aware that what you call "normally trash talk" files under online abuse and harassment making your behavior object to enforcement acts. By your own admitting you have done this
more than once and since your account went under investigation the enforcement team certainly found other cases of your behavior that goes against the Code of Conduct. Enforcement acts can be decided even after a previous ban when further abusive behavior
is established.

Gaming should be entertainment, a way to to connect with others and not harass others. If someone drops out of the game just rate their behavior and move on as every conscious gamer will do. Name calling or retaliating is a breach of xbox live service rules.
I strongly suggest you to get well acquainted with the the Code of Conduct. in order to avoid future suspensions: Microsoft’s Code of Conduct Explained for Xbox Live Customers

M3tal Daz3

Actually you agreed to the terms of the service once you signed so you should be aware that what you call "normally trash talk" files under online abuse and harassment making your behavior object to enforcement acts. By your own admitting you have done this
more than once and since your account went under investigation the enforcement team certainly found other cases of your behavior that goes against the Code of Conduct. Enforcement acts can be decided even after a previous ban when further abusive behavior
is established.

Gaming should be entertainment, a way to to connect with others and not harass others. If someone drops out of the game just rate their behavior and move on as every conscious gamer will do. Name calling or retaliating is a breach of xbox live service rules.
I strongly suggest you to get well acquainted with the the Code of Conduct. in order to avoid future suspensions: http://www.xbox.com/en-GB/Legal/CodeOfConduct

Internet Expert

Yes, a permanent ban is permanent.

Support staff are not authorized to handle suspension issues; they'll often redirect you here or to the
Enforcement website.

A case review is often available (the only way to talk to the Enforcement team), but I wouldn't count on any mercy for something as serious as a permanent ban. If the status of your case review says "Decision Upheld", it means that Enforcement has rejected
your appeal.

Keep in mind that PSN carries similar player conduct codes. They aren't necessarily more "lax" than Xbox's Enforcement team.

XBF Eladio M

Hey Tyler

Thank you for taking the time to post this on the Xbox Forums. We understand that you are seeking additional info in regards the current Enforcement Action on your account.

There is no way for us, here on the Xbox Forums, to provide for you additional info in regards to the status of your account. The details that you received on the Enforcement site may have provided additional details, but until the content you uploaded is
removed you might not be able to verify exactly what caused this..

The reason you are not longer able to upload any more content, may be that the Enforcement Action on your account confiscates certain privileges.

If the suspension on your account is longer than a single day, you may be able to

file for a case review. Keep in mind that this will require that you have a good understanding of the

Xbox Community Standards. This may be the path you might prefer to take as this could reduce or maybe even relief you of the suspension.

I hope this is of some use to you.

Smwutches

The enforcement team does not use the forums. Submitting a case review is the only way to contact them, but a review would take longer than the suspension since it's only 24 hours. All you can do is wait it out.

Smwutches

To see about submitting a case review, you would need to go to http://enforcement.xbox.com

Help with enforcement action.