Help with deposit

Discus and support Help with deposit in XBoX Rewards & Social to solve the problem; Please, help for complete my deposit. I have more than 20,000 credits (never deposited). Can you verify the status of my account and tell me any... Discussion in 'XBoX Rewards & Social' started by FUTB0L 2013, Apr 13, 2018.

  1. FUTB0L 2013
    FUTB0L 2013 Guest

    Help with deposit


    Please, help for complete my deposit. I have more than 20,000 credits (never deposited).

    Can you verify the status of my account and tell me any solution?

    :)
     
    FUTB0L 2013, Apr 13, 2018
    #1
  2. Help with MyCredits deposit

    I have over 24K and the deposit did not trigger on the 15th. How can I have MyCredits converted asap?
     
    ElitePhoenixX89, Apr 13, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Help with MyCredits deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Apr 13, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Help with deposit

    Hello FUTB0L 2013,

    Since you do not have a Microsoft Payment Account, we cannot convert Credits into currency since there is no where to place them. We can only use a Microsoft payment account to place your deposit. Other payment account types like a Credit Card or Paypal
    account cannot be deposited into. This is mentioned in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
     
    XBLRewards8, Apr 16, 2018
    #4
  5. XBLRewards8 Win User

    Help with deposit

    Hello FUTB0L 2013,

    Since you do not have a Microsoft Payment Account, we cannot convert Credits into currency since there is no where to place them. We can only use a Microsoft payment account to place your deposit. Other payment account types like a Credit Card or Paypal
    account cannot be deposited into. This is mentioned in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  6. XBLRewards8 Win User

    Help with MyCredits deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  7. Smwutches Win User

    Reward deposit help

    If your credits were scheduled for deposit today, they would have already been added to your account.
  8. Smwutches Win User

    No deposit on the 30th help?

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the
    15th of the next month.

    So it sounds like yours were not pending in time for that last deposit of November (which took place on the 24th, there was not a deposit scheduled for the 30th).
  9. Smwutches Win User

    No deposit on the 30th help?

    Different offers can have different timetables as to when the credits are added as pending. But once credits are pending they all follow the same rules when it comes to being deposited.
Thema:

Help with deposit

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