Help with connection issue?

Tanya Sheppard · Jan 1, 2023

I recently been having issues connecting to xbox live to play my digital games online. I am just wondering if anyone has any tips? I have tryed restarting and resetting my xbox, remove and re added my account and reset my modem. It is showing there is no issues with my connection and my xbox live account is active but something is wrong.

:)

Tanya Sheppard

Hello thank you for your response..There is no error message or anything when launching any of the games it just wont go into multiplayer mode..For example when I launched my GTA5 game is would give me the option to load online or stay in story mode. Now I only have the option to go into story mode.

Francia J.

That's perfect then. Do you have a different network connection that we can try to use such as a mobile hotspot, Tanya?

TheRShadow

I will wait for the xbox live services to be fixed and then I will try it

dannypenfold

Hello, is there a way you can go to Support --> Contact us ---> Put your issue in ---> then go to live chat. And then tell them your issue and then an xbox agent will help you. You can even ring them over the phone. Mobile costs but from a landline it doesn't

Thorbjørn Jensen

First go to settings, network and check what the status is on NAT.

If NAT is set to Strict or Moderate, you could have issues connecting.

It should say NAT is Open.

Check that first.

Also if on a wireless network, try to use Wired and see if that changes anything.

From the sound of it, it really sounds like a NAT problem.

Help with connection issue?