Help with connection!! Can't play matchmaking but LIVE works!

I haven't been able to matchmake with one of the games I play. I've reset my modem and it is configured for gaming but I keep getting a matchmaking alert when I test my network. I don't know what to do to fix it.

:)

 

Help with connection!! Can't play matchmaking but LIVE works!

your NAT type may show open, but i would recommend going in and opening the ports on the router anyways. what type of router do you have? visit www.portforward.com to find your router and step by step instructions. (be aware there is an ad that usually comes
up after you click through a page or two, just click in the top right. should be a link that says continue)

 

Help with connection!! Can't play matchmaking but LIVE works!

Hey.Try and resetting your modem/router....That normaly works.You need to push the little button in the back on the modem for 30sec till it shuts off and starts up.Then fire up the 360 and see if it helped.If not check your network seetings etc..Come back
let us know..

 

Same here I rest my connection all fine apart from Matchmaking Service alert I don't know what to do? Please help

 

Hey there Enigma Dragon 0 and LMathers79!

Sorry to hear about the connection issues! Let's try a few troubleshooting steps to see if we can get this issue sorted:

• First, check out our Service Status page to see if there is an alert that may be the cause of the issue.
  
• If there is no service alert, run through the steps listed in our Xbox 360 NAT Error Solution page.
  

Give the steps listed in our Xbox 360 NAT troubleshooting page a try and be sure to let us know the results. Thanks in advance!

 

I've tried doing the factory defaults option and it didn't work. The next option asks if I'm using a modem or a gateway. There are 3 choices but none of them apply to me as I have just a modem nothing else so I can't do the other steps. There is a service
alert saying Social and Gaming is Limited but it talks about Call of Duty: Advanced Warfare which I don't play.

 

Hey there Enigma Dragon 0!

Sorry to hear that the issue is continuing to occur! In order for us to look into this issue further, please let us know the following information:

• What Country/State/Province do you live in?
• Modem brand & model number:
• Router brand & model number:
• How many consoles do you have connected to this router?
• Wired or wireless (for each console):
• If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
  
• Things you have tried:
• Is UPnP Enabled? Yes/no/Unknown
• Do you have a NAT error? If so, what is your NAT type?
• Any Error Codes you encounter:
• Who is your ISP(Internet Service Provider)?

When you get a chance, please let us know the information listed above and we will go from there. Thanks!



Hey there HappyG v2!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

 

Hi Mister Quimby,

This is the thread I started if you could kindly help,

forums.xbox.com/.../1974332.aspx

 

What Country/State/Province do you live in? - USA / Ohio

Modem brand & model number: - Motorola Arris NVG589

Router brand & model number: - Don't have one

How many consoles do you have connected to this router? - none

Wired or wireless (for each console): - Wireless

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? - no

Things you have tried: - Reset Modem, Reset Factory Default, Ports 53,80,88,3074 are open.

Is UPnP Enabled? Yes/no/Unknown - Unknown

Do you have a NAT error? If so, what is your NAT type? - no NAT error

Any Error Codes you encounter: no error codes

Who is your ISP(Internet Service Provider)? - At&t U-verse