Help with audio issue on Xbox one s.

I cant get my new one s to output 5.1 uncompressed. It is set for 5.1, but the receiver is only outputting 2.0. I tried optical and,can get 5.1 if I set it to Dolby. I want 5 1 uncompressed through hdmi though. Any ideas? Thanks a million.

:)

 

Xbox One S - DVD & Blu-ray audio out of sync - DVD audio/video sync worse

UPDATE: Xbox One S returned. No solution for audio sync issue on DVD/Blu-ray playback.

After scouring the internet I cannot find a solution. The Xbox Support seems to be correct. There was an issue with the Xbox One S where the audio was not in sync with the video on DVD and Blu-ray playback. I returned the Xbox One S.

Hopefully few other experience the issue.

Good Luck!

 

Xbox one s 4k / audio cutting out every 30 secs

Hi

having some audio issues with my one s via home cinema, details below

UE48JU6400 = 4k Samsung TV

HT-J7750W = Samsung blu ray 7.1 home cinema 1080p with 4k upscale

Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

Problem - Unable to set xbox to display 4K resolution but audio works fine

Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly

Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

Troubleshooting carried out -

Switched audio to tv speakers, this resolved issue

Connected optical cable from Xbox One S > HT-J7750W, changed settings on xbox to allow optical audio still same issue

Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

so issue seems with the audio getting from the tv to the home cinema i would assume, anyone else having the same issue?

Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv.

 

Forgot to give setup. Xbox is connected to tv directly via hdmi, then tv out to receiver via hdmi arc. It has always worked like this before with old xbox one. I tried connecting direct to reciever then pic to tv via arc, but then it says it is not 4k. Even
though reciever is capable of 4k arc passthrough.

 

Hey Tigtat1977 -

Could you please provide us with the brand, make, and model of both your TV and your receiver? Having this information will help us narrow down issues and verify compatibility between your new Xbox One S and devices. Also, are you trying to get 4K to work
on your TV or is sound the only issue at hand?

Let us know!