Help with Account Phone and Recovery

Discus and support Help with Account Phone and Recovery in XBoX on Consoles to solve the problem; [img] [img] Hi my name is Caden Williams and I recently got locked out of my account. The recovery phone number listed on my account cannot receive... Discussion in 'XBoX on Consoles' started by CadenWilliams, Jan 28, 2021.

  1. Help with Account Phone and Recovery



    Help with Account Phone and Recovery [​IMG]

    Help with Account Phone and Recovery [​IMG]
    Hi my name is Caden Williams and I recently got locked out of my account. The recovery phone number listed on my account cannot receive texts, only calls, and when my account was made, over 5 years ago, verification was over the phone. There is no option for me to change it to call, only text. I have filled out the account recovery form many, many times and I keep getting back an email saying it was not sufficient. I have all of the device ID’s including the XBOX Live Device ID. I have the name as it is on the account, the password, the payment methods and everything. However, each time I fill it out, I get an email saying it was not sufficient and I need to try again, which I do.
    Over the past 5 years of owning the account, I have spent easily over a thousand dollars on software and subscriptions, so I can easily verify all card and payment information. I know all of the messages that have been sent on the account, games played, and any other question that may be asked. I can submit a photo of my ID (which has the same name on it as the account) and more. I did have to make a new account to post this, but I hope this can be resolved so I can regain access to my real account. My XBOX is the only device this account has been logged in to, except for my phone for the xbox app and the occasional computer.
    Any help would be greatly appreciated!

    :)
     
    CadenWilliams, Jan 28, 2021
    #1
  2. Ricardo Lechuga Win User

    Can't verify my phone number

    Hi Abe5656! My name is Ricardo an independent advisor ready to help you with this situation!

    The only methods for account recovery are the recovery form, the associated phone number and the recovery email, at least one of them you must comply to recover the account
  3. Ricardo Lechuga Win User

    Password Change

    Hi ShamanHD! My name is Ricardo an independent advisor ready to help you with this situation!

    The only way to recover an account is through the recovery form or the recovery email or the contact phone number
  4. Georges C. Win User

    Old account with gmail username that I can no longer access.

  5. Mister Gwyther Win User

    Need help recovering very old original XBox Gamer Tag

    You are going to need to contact phone support about your account recovery options, but if you don't have enough info to regain access to the account, the forums won't be able to help you any more than phone support.
  6. SammyVS Win User

    Minecraft Bedrock recovery

    I'm Samy an independent advisor. Welcome to the community. How are you?

    To fill in the account recovery form you need the email account, phone or skype account name.

    More information about the recovery form can be found at this link.

    https://support.microsoft.com/en-us/account-bil...
Thema:

Help with Account Phone and Recovery

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