Help with account management

ok so how do I delete the current profile from the target account?

MS generated mess:

Back in 2009 I bought an xbox, created an account with my main email address and by mistake ended up with a gamertag name I really dislike, the one you currently see on this posts. Called MS customer service and at the time they explained that I could not:

- change the gamertag unless I paid a fee (which I didn't pay)

- delete the profile to start anew

- unlink my email from the account

Basically they said that the only was was to create a completely new profile with a different email. So I used and old and unused email account just for this purpose.

Now with Win 10 login which uses the MS account associated with my main email I again have to deal with the unwanted xbox profile.

So, how can I get rid of this profile and get the one from the email I don't use?

Should I create yet another MS account and move the profile from account 1 to account 3 so as to free account 1 and thus be able to move the profile from account 2 to account 1?

Hi there,

Merging accounts is not possible, so only the first option is possible, it does require an xbox 360 console.

See information regarding limitations and steps here:
support.xbox.com/.../switch-gamertag-to-different-microsoft-account

And since there already is an xbox live account present on the other MS account see this link for the steps:

support.xbox.com/.../error-code-80154013

Deleting an xbox live account is not possible, but moving it to a different MS account is after which that MS account can be closed, making the xbox live account inaccessible

Hi,

like I said you will need to move the xbox live account to a different Microsoft account to free up the Microsoft Account.

And yes that sounds about right, you will do steps similar to the ones explained on this link:

support.xbox.com/.../error-code-80154013 mentioned at solution 3

While doing this process I advise you not to use any devices that use that MS account, because using a Windows Phone or Windows 8/8.1/10 Device will generate a new xbox live account.

Hello,

Did you try these steps:

Switch your gamertag to a different Microsoft account

You can change the Microsoft account that is associated with your Xbox LIVE gamertag. Here’s how:

1.Sign in using your Xbox LIVE gamertag.

2.Go to Settings and select Account.

3.Scroll right to Your Information and select Account Security.

4.Select Change Windows Live ID. (Your Windows Live ID is your Microsoft account. Find out more.)

Do one of the following: ◦If you have another Microsoft account, select Yes.

◦If you do not have another Microsoft account, go to accounts.live.com and click Sign up. After you have another Microsoft account set up, select Yes and continue with the next step.

5.Enter the password for the Microsoft account that is currently associated with your gamertag, and then select Sign in.

6.Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.

7.Select Yes, change to change the Microsoft account associated with your Xbox LIVE account.

8.Select Update Contact Information to update your contact information or Done to finish.

Notes

•When you change your Microsoft account, your Microsoft Points are automatically transferred to the new Microsoft account.

•You can make only one Microsoft account change for a given gamertag every 30 days.

•You must also wait 30 days after your gamertag is downloaded from Xbox LIVE before you can switch that gamertag to a different Microsoft account. If 30 days have not passed since the gamertag was downloaded, you’ll get an error message.

•Before you can change the Microsoft account associated with a child account, you must provide the Microsoft account information for the adult account that has parental control.

•You can choose to require input of your Microsoft account password to sign in to Xbox LIVE. For more information on how to do this, see Password-protect your Xbox LIVE profile.