help with a purchase

Hello, Matthew. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, gamertags, order numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to ask if you could check if a transaction for the amount you were charged appears in your Microsoft account order history with the status “completed”, or a different status appear?

https://account.microsoft.com/billing/orders

Additionally, when did you attempt to do this purchase, recently or more than 48 hours already passed?

I'll remain attentive to your answers.

Regards,

Arturo.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Modern Warfare 3 game.

Kindly confirm if you are using the Xbox account where you redeemed the CoD Modern Warfare 3 codes by signing on to account.microsoft.com > payment and billing > order history > select the date of range when you redeemed your Modern Warfare 3 game on Nov 14th.

If it does not show up it means you have redeemed it on a different account. Check your other Microsoft accounts to locate the transaction.

If you're able to find the redeemed codes transaction, perform the following workarounds according to the official Xbox website: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

"Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console."

Then check if you will be able to install/play the game.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hey there boodaddy41,

Have you tried to make the purchase on xbox.com as well? What error message or error code are you seeing there?

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Good luck ive been on the payment page

1hr and counting

Notgoing to miss this time

🤣

it could be that the first attempt to charge you failed, but the second one worked out. I recommend looking at your purchase history at https://account.microsoft.com for peace of mind

If it's not there or are you only see the failure, I would contact support. no one here has the ability to look at your account or do anything with money

https://support.xbox.com/en-US/contact-us