Help with 4K TV’ HDR10 Xbox One S

Why is it so hard to find a tv that works with the xbox one s. All I want is full 4K with HDR10 and between 32" - 43" and £450 or below with the stand in the middle of the tv.

What info do you see in the 4K/HDR specification checklist in the display settings? ("4K TV Details")

The HDR10 media profile must be supported on your TV in order for HDR features to work with the Xbox One S. I see that your TV supports "Dolby Vision" for HDR, but I don't see anything about "HDR10" on the
spec page. If it was enabled somehow, does disabling HDR and/or choosing a different color bit-depth help with the black screens, and possibly the audio sync issues?

Hello Spinhead82,

Things are still in a state of change in the land of 4K UHD and haven't quite settled out yet. Part of this may have to do with DRM (Digital Rights Management) and trying to lock things down when it comes to all this 4K digital plumbing. Not only is it the
hardware, like needing to use HDMI 2.X cable. But, it's also the software. Does the firmware in the monitor/TV support the 4K UHD (HDCP 2.2)
content coming from the attached device ("Checking your TV's 4K and HDR capabilities on Xbox One S")? Yes, the Samsung U28E590D
can do 4K UHD, but does it support HDR10? HDR10 support seems to be a very important threshold when comes to connecting the Xbox One S to 4K UHD TVs. The current crop of 4K UHD monitors seems to be more directed to PC gamers. While, the Xbox One S is geared
more toward lager format TVs. I'm sure that this is not the only list, but Windows Central has what it calls "Best 4K HDR TVs For Xbox One S".

Good luck and good gaming,

SA

Hey, Bad! It looks like you might have actually found the issue.

According to my TV's specs it supports everything required except for HDR10 ...

In the
support article that Mister Mascot linked to you on Friday calls this out as being the issue.

• For HDR, make sure your TV supports the HDR10 media profile. Check your TV manual to verify. Some manufacturers may not mention HDR10—look for support of BT2020 and HDR, or some of the names in the previous list. (Also, there are two HDR formats: Dolby
  Vision and HDR10. Your TV can support both, but it must at least support HDR10.)

• 
  

*emphasis my own*

You will need to have HDR10 (also called BT2020) on your TV to be able to use full 4K capabilities. Because your TV does not have it, you will have to use basic 1080p on your TV. Looking at the
manual online for your TV (I believe this is the one, let me know if it isn't), I am unable to find that it supports 4K outside of the resolution; there are no mentions for 4K items in this manual other than the resolution and the name of model.

Sorry to see that the TV doesn't support HDR10 to be able to display 4K quality items on your Xbox One S. If this smart TV updates to support it and you still run into issues, please be sure to post back so that we can troubleshoot further. Thanks for understanding!

The big one is HDR format. There are two Dolby Vision and HDR10. Xbox One S only supports HDR10 for now.

If you need more details, check here

support.xbox.com/.../troubleshooting-4K-and-HDR-on-xbox-one-s