Help! Whenever I try to use my Xbox One Controller no headsets work!

Hey there BEATZ,



Thanks for reaching out here in Xbox Forums. I understand there is a question with connecting a headset to the Xbox Console.



I recommend trying the following articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controller and console.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.

Hey there James1608,



Thanks for reaching out here in Xbox Forums. I understand there is a question with connecting a headset to the Xbox Console.
I recommend trying the following articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controller again.
  
• Try using a Headset Adapter for compatibility issues.
  

Try this out and let us know the results.

Hey there Nando,



Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

• Connecting a compatible headset to Xbox One
  
• Xbox One controller and headset compatibility
  

If the problem persists:

• Try your Headset with another device, such as a laptop, to see if the headset is working.
  
• Try using a Headset Adapter for compatibility issues.
  
• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  

Try this out and let us know the results.

Hi ThomasBoghossian,

I would recommend trying a pair of regular headphones with the controllers currently owned that do not work with the headset. If they work with the headphones, it could be an issue with the headset jack and xbox controller port not working together anymore.
It could be due to an update or compatibility issue.

If the headphones do not work with the controller then the controller needs to be replaced. If it is a first party controller, please contact support at

Contact Us to see if they are able to repair the controller(s).

Here is a link for troubleshooting headsets:
Xbox One Chat Headset troubleshooting

I hope this helps ^‿^

Hey there
Henry,

Thanks for reaching out. I'm sorry to hear about the issue with a headset on Xbox.



I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try another headset using the Xbox One Stereo Headset Adapter.

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Hope this helps.