HELP! STUCK IN AN XBOX ONE FAMILY

Hey there Rodgie 67!

Sorry to hear about the issue! If your profile belongs to another family and you would like to have it removed, you must have someone from the original family remove you from that family. If would like to continue troubleshooting the issue, please go ahead
and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Did you sort this out because I have the same problem

Hi my problem is a little different but i hope it is easy to fix, there is an account called Willfulsummer25 that for some reason is linked to my account and is stuck in my Xbox one family and I cant remove it or access it to change my settings. Please help.

Hey there, FRUITCAKE86! I'm very sorry to see that you are stuck in a loop when trying to add a parental account to your child account! Hopefully we can get this sorted out, and in the right direction if we can't.

If you haven't already, please remove and download the child account from your console to see if this helps with the looping. It might have added, but is stuck in a loop while trying to set up; redownloading the profile should help with this.

If that doesn't help you out, then let's see what steps we have. First, you will want to make sure that the child account isn't associated with another family account. To do that, you will want to sign in to that child account and go into Settings
on the Xbox One. Scroll over to the right and you will see Family. If you see other accounts listed there, then they are part of a family, and you will want to sign in to the parent account of that family to remove them. For full instructions,
you can see our
Remove a family member from your Xbox One family support article.

If they aren't in a family already, or once they have been removed from the other family, you will want to
Add a new member to your Xbox One family. You will want to download the profile at this time for the child account, and then follow the steps there.

If this is where you are getting stuck in the loop, then I suggest you
contact us via phone or chat support so that they can look into the child account. There may be an issue with the child account that only our phone or chat team can help you with.

I do hope that what I've got here for you gets you resolved, though! Again, if it doesn't, please do reach out to our phone or chat teams so that they can look into your accounts for you.

Hi,

Did you try to power cycle your console by holding the console on/off button for 10 seconds, then unplug the power cord and wait 30 seconds, and then plug the cord back and turn the console on.

If it doesn't work, you maybe should try to perform a factory reset:
How to reset your console to factory defaults