Help someone

When did this code go out? I haven't received it.

i had the same problem 2years ago your power brick is flat i just bought a new one and my xbox was fine

Sounds like the power brick is dead since you mention the "green dot": the console itself has no such thing but the brick does.

Hey xZTheJoeyMacZx! Sorry to hear that! First, can I have you look at your power brick and let us know what color it's lighting up? Let us know and we'll go from there!

Hi there! This is Virginia O.

I understand that you are experiencing issues unlinking a Microsoft account which you no longer have access to.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To give you a heads up, when unlinking an account it is very important that you have access to the Microsoft account that you want to unlink from an account.

The first thing that we need to do is to recover the Microsoft account first and once you regain access to it, that's the time to unlink the account smoothly.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!