Help retrieving email used on a gamertag

Discus and support Help retrieving email used on a gamertag in XBoX Accessibility to solve the problem; I just purchased a new Xbox console after many years of not having one and do not know how to access the email associated with my gamer tag - can... Discussion in 'XBoX Accessibility' started by joseph delatorre, Dec 26, 2023.

  1. Help retrieving email used on a gamertag


    I just purchased a new Xbox console after many years of not having one and do not know how to access the email associated with my gamer tag - can someone please help me with this? I have tried multiple emails and oddly have three accounts that I was unaware of but I would really like to access my old gamer tag and account

    :)
     
    joseph delatorre, Dec 26, 2023
    #1
  2. Belen T.C. Win User

    Help retrieving email used on a gamertag

    Hello Joseph,

    Thank you for posting in Microsoft Community.

    We understand you need help with recovering the email attached to your gamertag. I know how important it is for you to recover your account email, especially after purchasing a new Xbox Console. No worries, I will do my best to help you and we can try some steps to recover the email however if the steps fail, we may need you to reach Xbox Live Support for further assistance.

    To help you retrieve the email used on your gamertag, please visit this link: Find your Microsoft account email address | Xbox Support

    You can also follow the steps on this link: You forgot your Microsoft account username - Microsoft Support

    If none of these step's work, please contact Xbox Live Support so they can help you verify the account and locate the email. All you need to do is provide the gamertag for them to help you verify the account.
    You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

    I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.

    Have a great day!

    Sincerely,



    Microsoft Community Moderator
  3. Belen T.C. Win User

    Help retrieving email used on a gamertag

    Hello Joseph,



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.

    Sincerely,



    Microsoft Community Moderator
  4. SammyVS Win User

    Lost my old GamerTag after I sold my old console and can't recover

    I'm Samy an independent advisor and I'll be helping you :D

    How are you, John?

    It is not possible to retrieve an account with the Gamertag and no Microsoft agent can tell you which email is linked to the Gamertag.

    You can retrieve the account with the email, skype, or phone linked to the account.

    You can fill in the recovery form at this link.

    https://account.live.com/acsr
  5. SammyVS Win User

    Unlinking

    I'm Samy an independent advisor and I'll be helping you :D

    How are you?

    It is not possible to retrieve an account with the Gamertag and no Microsoft agent can tell you which email is linked to the Gamertag.

    You can retrieve the account with the email, skype, or phone linked to the account.

    You can fill in the recovery form at this link.

    https://account.live.com/acsr

    And according to Mojang, it is not possible to link another account to your PlayStation account.
  6. CK147 Win User

    Xbox one account seems to be hacked and everything is missing

    Hi!

    It is possible too that you may have logged in using a different email that automatically generated the gamertag "ConicalStorm32". Try signing in using other emails you may have used and see if that gets you to your correct account. Alternatively, you can
    contact Xbox Support and confirm your email address by giving them your correct gamertag as they can assist you with that. I'm sure once you sign in with the proper email linked to your gamertag you'd be able to retrieve everything back.

    Hope this bit of information helps you out!
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Help retrieving email used on a gamertag

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