Help restore account

unbisal flouer · May 28, 2017

Hello. Year is called, bought his uncle xbox one, gold status + was a game as a gift fifa 16. About two weeks ago, all that was on the xbox was gone, the problem is that I'm not the uncle, I do not remember either the password, the mail or anything, there is only the game code (fifa16), the golden status code, and the rest of the xbox documents. The question here is what can I do, to update mail, password, all information, using the code from the golden status, the game (fifia16), or the documents from the xbox ???
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:)

n7oldnavy · May 28, 2017

restoring xbox one to factory default

I need to sell one of my Xbox ones because i'm moving if i restore it to the factory default before selling it do i lose my account,saved games and so on. i don't want the person person i sell it to have all my info. HELP

blueamcat · May 28, 2017

Want to change ID but......

Contact Microsoft support and they will ask you some questions to help restore your account to you.

1-800-469-9269

Miss Bijoux · May 31, 2017

Hey there!

I'm sorry to hear about the issue. Unfortunately we are unable to help with privacy issues here on the forums. You'll want to reach out to your local
phone/chat support team to see if they can help you out.

Good luck!

Miss Bijoux

Hey there!

I'm sorry to hear about the issue. Unfortunately we are unable to help with privacy issues here on the forums. You'll want to reach out to your local
phone/chat support team to see if they can help you out.

Good luck!

هاني احمد ا

Its a long time and I need to use it by today. Could you help to reset so I can access it. Please contact me in private so I can share the email.

RandyAU93

Sad to say without even reading your whole post, once perm banned its no coming back from that. I would just suggest to follow the Xbox gaming rules. If you let someone play under your account make sure you can trust them to follow the rules also. https://enforcement.xbox.com/en-US

Or, better yet, follow the
Xbox Live Code of Conduct, which states: "Don’t engage in fraud or unauthorized transactions. For example, don’t:

Lend, transfer, sell, or otherwise provide third parties access to your accounts or Gamertags
Access or attempt to access accounts that you do not own"

GMS1stLDYCannon

Sad to say without even reading your whole post, once perm banned its no coming back from that. I would just suggest to follow the Xbox gaming rules. If you let someone play under your account make sure you can trust them to follow the rules also. https://enforcement.xbox.com/en-US

ArminatorX

[...]I need help getting the ban on my account removed, or i need to figure out how to contact a microsoft rep about canceling the office 365 subscription attached to this account and getting a refund for my purchase. please advise.

Thank You,

You can go to
https://account.microsoft.com and sign into your account with the Office 365 subscription.

There click on "Service & Subscriptions" in the top menu, and cancel your Office 365 subscription.

As for the refund: You need to fill out this refund request on this website: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

As you already found out, and others already told you: you can't appeal your ban anymore, as it's over 12 months old. You could have tried to appeal the ban stating that your kid used your account without your authorization.

But since you already told us here that you GAVE your kid your account, and that you waited over 3 years, there is unfortunately nothing you can do about it now, sorry. :-(

Help restore account