Help request - renewal

Prof Pod · Jan 20, 2017

Hello,

I used to have xbox gold live. it was paid for by Direct debit. The card has now expired, and thus xbox live gold was not renewed. I purchased a 12month xbox live code and tried to renew, but the code will not redeem because of the previous direct debit
failure. How do I use this code and renew my subscription? I cant find a way to do it other than starting up a brand new xbox live profile.

Thanks in advance for any advice.

:)

Kasrilevke · Jan 20, 2017

A Request for Help

Just the game. The xbox has been performing fine since then, and other games work fine.

However, I haven't tried to load any save files from any other games, so I have no idea whether the "load file" function works at all.

jstep · Jan 20, 2017

A Request for Help

The tray on one of our xboxes was getting stuck most of the time, but once we got the game in, it wasn't freezing up while playing. My hubby forced the DVD drive open and closed a few times and it fixed itself. I DON"T recommend trying that though. You could always break the DVD drive. Like Epicfied asked,have you tried any other games or is it just the one game? I would guess that it may be two separate issues, but here's a post from our FB page regarding a similar problem someone else was having:

It sounds like it may be the optical drive going bad, or perhaps a bad disc. I'm guessing that the drive is going, but it might be worth trying the disc on another Xbox to make sure that's not it. Since you opened up the system, Microsoft won't fix it if it's still under warranty unfortunately, but here's a tutorial on how to swap drives:

Click to expand...
Click to expand...

[video=youtube;5XiYSV9ztVU]

It will be a pain, but should be worth it since you can get the drives pretty cheap ($20-$40).Click to expand...
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Smwutches · Jan 20, 2017

You would have to first add another card to pay off the balance you owe from your previous autorenewal and then you can use the prepaid card.

Smwutches

You would have to first add another card to pay off the balance you owe from your previous autorenewal and then you can use the prepaid card.

ChiefJoboo

First please cancel the auto renew here:
https://account.microsoft.com/services/ "Stop automatic renewal" for xbox game pass.

Then go here
https://support.xbox.com/forms/request-refund to request a refund.

THANOS OPRESSOR

The moment you link the card you need to check the services that are scheduled for automatic renewal, I believe support can help you.

https://support.xbox.com/en-US/forms/request-refund

XBF Ezra G

Hello felipeguerra2,

Thanks for your post. I understand you are experiencing an issue with a charge for a subscription that has recently renewed. If you'd like to request a refund for this charge, check out this page:

Refund Request.

I hope this helps.

XBF Ezra G

Hello ConicalPanda,

I understand you are looking to request a refund for your recent subscription renewal. To do so, please submit a

Refund Request to get in contact with a refund agent who will be able to assist.

I hope this helps!

Help request - renewal