Help regarding sons account suspension.

Hymor · Oct 28, 2017

HI, I am posting using my sons account. He has recently received an enforcement notice active until 04/11/17. I have unrestricted access to his account and I sanction him for any behaviour I deem inappropriate. Unfortunately I believe he is being targeted
by a certain individual (friend of a friend) who appears to be reporting him out of spite. There are private issues behind this which I am unable to discuss. I would like any experiences or information about how I can deal with this through the enforcement
team so I can prevent further bans.

Thanks

:)

Gunman708 · Oct 28, 2017

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.

My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

An Old Freak · Oct 28, 2017

Regarding account suspension

Sorry to hear, however, Enforcement does not use the forums. 24 hour suspensions are also not eligible for review.

The account owner is the one responsible.

Smwutches · Oct 28, 2017

To see about submitting a vase review, you would need to go to
http://enforcement.xbox.com

It doesn't matter why or how many times someone files a complaint on a person. The enforcement team will only issue a suspension if they have determined you have done something to violate the code of conduct.

Smwutches

To see about submitting a vase review, you would need to go to
http://enforcement.xbox.com

It doesn't matter why or how many times someone files a complaint on a person. The enforcement team will only issue a suspension if they have determined you have done something to violate the code of conduct.

An Old Freak

Sorry to hear, however, Enforcement does not use the forums. 24 hour suspensions are also not eligible for review.

The account owner is the one responsible.

Daft Badger

Sounds like a console privilege suspension.

These are issued to prevent someone from using a secondary account to avoid a suspension on their main account which is against the code of conduct.

Your other accounts will work on other devices,not just your sons xbox while the suspension is in place.

Your son can appeal the account suspension if eligible via the link gds 1972 posted but console suspensions can not be appealed.

Daft Badger

The enforcement team do not use the forums.

Sounds like a console privilege suspension which will not show on the enforcement site.

Using a secondary account to avoid a suspension on your main account is against the code of conduct so console privilege suspensions are issued to stop people from doing this.

You & your other son will have the same restrictions as your suspended son while your accounts are on that console but your accounts will work on other devices.

I suspect this isn't your sons first suspension which is why this has happened.Next time will probably be 100 day suspension.

Not all enforcement actions are eligible for a case review but try a different web browser if your sons suspension is.

It may be worth sitting down with your son & going through the code of conduct with him so he doesn't get suspended again.

Eap123-36EC5E7C-C42A

Post in the account suspension category. They will explain why your son is banned.

Help regarding sons account suspension.