Help recovering old account with little information

Discus and support Help recovering old account with little information in XBoX on Consoles to solve the problem; Hi. Back in ~2009 my parents bought me an Xbox 360 and I made an Xbox account. My original gamertag was CaramelCube07 but I changed it to iRage Mexican... Discussion in 'XBoX on Consoles' started by AmberDread014, Jul 24, 2017.

  1. Help recovering old account with little information


    Hi. Back in ~2009 my parents bought me an Xbox 360 and I made an Xbox account. My original gamertag was CaramelCube07 but I changed it to iRage Mexican around 2011. I played with this account until about 2014 when I moved on from
    videogames and sold the Xbox. However I recently bought a new Xbox One S and want to recover my old account. I had tons of paid content and achievements on that account that I want to keep. I am fairly certain the account was made with an old email address
    that I no longer have access to. I tried doing an account recovery form but since the account is so old I forgot a lot of the account information needed to complete the form. I can't get into this old email address and I don't have enough information to properly
    fill out the account recovery form. Is there anything I can do to get my account back?

    :)
     
    AmberDread014, Jul 24, 2017
    #1
  2. Recovering an old account. Please help!

    Thanks for the response. I have submitted my info using the link you sent me. I have never used these forums so I sorry if I am giving you guys a hard time, but I appreciate the help. We will both know if I can get back into my account in about 24 hours,
    when the submission has been reviewed.
     
    HumanOutbreak, Jul 24, 2017
    #2
  3. Recovering an old account. Please help!

    This is a hard one.

    A long time ago I had a Gamertag known as IsaRyHager. The profile was kept under my control, and my father and I managed the Live account for it. One day, a few years ago, he went and changed my Live account information. Since then, any time I try to log
    into IsaRyHager, it would prompt me for the new password, which I am unable to get from my father. (This has been a few years ago, we no longer communicate.) I have made a new account , and sat patiently. I never asked or posted anywhere because
    I figured the account was doomed. Is there any way I can detach the gamertag IsaRyHager, and link it to a new account? I can most likely confirm any sort of questions and security information, assuming I'm contacted
    back; I know that you won't give a random person someone else' account because of some sap story. The gamertag has been inactive for about two years now, and I would really like to get it back. Please contact me directly on the post, or email me at "[Mod removed]"
    All help is appreciated; I would really like to know if there is any way to get my Xbox account back.
     
    HumanOutbreak, Jul 24, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Help recovering old account with little information

    You could try contacting support, but with so little information they may not be able to do anything. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 24, 2017
    #4
  5. Thanks for the reply. The online support chat was pretty useless as they could not understand the problem (it felt like I was talking to a bot even though it said I was talking to a real person). I'll try calling to actually speak
    with someone later when the line is less busy.
     
    AmberDread014, Jul 24, 2017
    #5
  6. RESOLVED: Turns out my dad had access to my old email address so I was able to complete the verification steps to reset my password.
     
    AmberDread014, Nov 1, 2018
    #6
  7. AmberDread014 Win User

    Help recovering old account with little information

    RESOLVED: Turns out my dad had access to my old email address so I was able to complete the verification steps to reset my password.
  8. AmberDread014 Win User

    Help recovering old account with little information

    You could try contacting support, but with so little information they may not be able to do anything. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us
    Thanks for the reply. The online support chat was pretty useless as they could not understand the problem (it felt like I was talking to a bot even though it said I was talking to a real person). I'll try calling to actually speak
    with someone later when the line is less busy.
  9. Smwutches Win User

    Help recovering old account with little information

    You could try contacting support, but with so little information they may not be able to do anything. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  10. Mister Cerb Win User

    Getting my old account back?

    Hey there HLR 515TY 5!

    I'm sorry to hear you're having trouble remembering the information for your old account.

    Fortunately, we have a page called xbox.com/forgot which is very handy in helping you find/remember forgotten information. I would give that page a shot and see if it helps you recover your old account information. ^_^
  11. NaZoooom Win User

    Old gamertag

    Hi marchickman,

    You will need to complete and submit a Microsoft account recovery form.
    It will ask you questions, you will need to provide as much information as possible. This is the only way to go about recovering an old account.

    Hope this helps :)
Thema:

Help recovering old account with little information

Loading...
  1. Help recovering old account with little information - Similar Threads - Help recovering old

  2. I need help recovering my old Microsoft account that’s not under eggman but under...

    in XBoX Accessibility
    I need help recovering my old Microsoft account that’s not under eggman but under...: I need help recovering my old Microsoft account under crossdiamond26 51c2191d-4fe6-4c6f-a312-90f171d57257
  3. Help recovering my old Microsoft account

    in XBoX Accessibility
    Help recovering my old Microsoft account: I need help recovering my old Microsoft account for Minecraft 1705f984-b222-4a3f-bf5f-213ddad7bf7a
  4. Can you help recover my old Roblox account?

    in XBoX Accessibility
    Can you help recover my old Roblox account?: The account name is theronisawsom I made it way back in 2018, thankfully Roblox hadn’t deleted it so it should be recoverable d13bb997-0fcc-4f1b-8471-7de7924f5fa2
  5. Urgent: Need help recovering Microsoft account tied to old work email (Dimension Data) –...

    in XBoX Accessibility
    Urgent: Need help recovering Microsoft account tied to old work email (Dimension Data) –...: Good day, I hope this message finds you well. I am reaching out to request assistance with regaining access to my Microsoft account. Many years ago, I created this account using my corporate...
  6. Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form

    in XBoX Accessibility
    Need Help Recovering Account - Old Phone Number & Locked Out of Recovery Form: Hi everyone, I’m having a major issue trying to recover my Microsoft account and could really use some help. My account was flagged as possibly compromised and now requires verification. The...
  7. Help my Account was hacked and i had to make a new email please help me recover my old account!

    in XBoX Accessibility
    Help my Account was hacked and i had to make a new email please help me recover my old account!: I was playing xbox and my account signed out and now I cant recover it my account was hacked! this is my new microsoft account please help I have Games I paid for on the old account, I really dont...
  8. Help with recovering old Xbox 1 account (WetJet9)

    in XboX Insiders
    Help with recovering old Xbox 1 account (WetJet9): I need help recovering a lost account because I putted all my fallout 3 dlcs in that account and the dlc cd wont budge on my new account any help will do! submitted by /u/Ok-Sweet-6357 [link]...
  9. need help recovering an old account

    in XBoX Accessibility
    need help recovering an old account: so I had a old xbox account that was attached to my moms work email and microsoft has stopped accepting work emails for account and when I try to sign into it it says the account doesn’t exist so...
  10. Trying to recover old Xbox 360 account but automated system offers no help because I don’t...

    in XBoX Accessibility
    Trying to recover old Xbox 360 account but automated system offers no help because I don’t...: So I’m trying to recover my decade old blocked Xbox 360 account from to many password attempts and the automated system is no help whatsoever, decade old console id, I can’t access my outlook...