Help recovering an account?

It shows this two options





Since I dont have access to the authenticator I should try email, but once I get the code and insert it and tap go ahead, it shows that I have to do the verify with the authenticator too...





If you don't understand the lenguage, please translate it from italian.

Hope you can help me, it's very important for me, since it contains my family photoes too.

See you as soon as possible, thanks.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your account recovery.

As much as we love to help regarding this, only the account recovery method is the option that we have when it comes to getting the account back. It will be very difficult if you have a lot of accounts before as it will be very confusing as well.

You can check this link for guide about this too:

https://support.microsoft.com/en-us/account-bil...

If the information is sufficient, I can only suggest to try doing it again. This happened to me before and I just kept on trying until the system will recognize the information on that account.

Okay, It is my understand at this time that account recover is not necessarily centered on Xbox but your entire Microsoft account recover process. There is one last thing you can try here, but after that you may need to seek more help from Microsoft Support, not Xbox Forums.

Go to this website: https://support.microsoft.com/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

On this website It shows the steps on how to start recovering your account through the authenticator app on a new device. Scroll down to: Recover your account credentials on your new device and follow the directions there. If this does not work, I highly recommend two actions:

• Complete the Microsoft Recovery form: Recover your account
  
• Contact Microsoft Support: https://support.microsoft.com/contactus
  

Thank you,

Hello Jac C, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

Unfortunately the only option to recover your account is through the recovery form.

https://account.live.com/acsr

You must provide all information necessary to verify that you are the owner of said account and regain access to it.

I'm sorry you are going through this situation.

Hello,

When you choose: Forgot Password, and the authenticator app comes up as the option, are there any other verification options available to you? You may have to click through a couple of the bottom prompts to get to this.





If you do not, it will end up taking you to the account recovery page. Here is the information about that: Help with the Microsoft account recovery form

Bets Regards,