help pls error 0x87e50033.

Hi Gael! My name is Ricardo an independent advisor ready to help you with this situation!

Please perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox console. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button  on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

****If this fails pleaserestore keeping games and apps, please be sure that you know your account email and password:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console screen, you'll see three option use this one, be sure you remember the email and password of you're accounts:

Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps

Hi I have also had this problem and have tried literally everything it works after I hard restart or re download the game but the next day it just has the same error and I can't go onto the game, the game is fifa 22 if that makes a difference.

the error code is 0x87e50033

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).







Thank you for your understanding.



Respectfully,

Hello gary rice1,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, the issue of getting an error while playing the game is happening to specific game that is include in Xbox Game Pass. Let us check and see on what we can do to help resolve your concern in a timely manner.

The issue you are describing would mean that there is a temporary issue that can be resolved by restarting the game. This could be related to the game server. To resolve this error, try launching the game again by:

• Press the Xbox button on your controller to open the guide.
  
• Highlight the game or app you’re trying to launch and press the Menu button.
  
• Select Quit. If “Quit” is not available, then it’s already closed.
  
• Wait at least 10 seconds, and then try starting the game or app again.
  

For your reference, see: Error 0x87e50033 occurs when starting a game or app | Xbox Support

For issue related on the specific game, you may contact the game developer support team and submit a ticket. You can click here: Submit a request – Sony San Diego Studio

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,