Help Please!!

Everytime I go to play a game online it will work for a random amount of time and them I get a big lag spike then from there it's constant lag and the game becomes unplayable is there anything I can do?

:)

 

Please help!!!!!!!

I have just set up my xbox one and the sound doesn't sound right. I have it on a 5.1 dolby system it's really odd on call of duty advanced warfare the centre speaker works during cinematic scenes but has no volume during game play it sounds ok and the gun and voice effects come mainly from the front two speakers but that can't be right????

Has anyone else got call of duty set up on 5.1 dolby system?

 

Please help!!!!!!!

i dont have cod..

first i would go into settings and controller and update it.. (idk why) but somewhere along the line an update for headsets had something with dolby 5.1 in it.

i dont have cod so i cant say how my 5.1 sound bar works but the way i recall it is.. the developer sets the standard or output channels.. this is why forza worked next to polk audio to "dial in sound" its not really a microsoft thing as much as cod development.

i would check settings on xb1 to see if it is in dolby 5.1 or stereo
i would also check the settings in game to seewhat they are.

depending on your sound bar check and see i fit has a setting for analog or coax it may also have different modes.. game,movie,stereo,cinamatic each one does alter how sound is projected

 

Hey there ChaseMorrison56,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number
• NAT Type

Let's then have you try to do a Network power cycle, to see if it helps.

• Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
  
• After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
  
• Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.
  

That information will help us determine the next best steps. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Sorry it took so long to get back to you.

Download Speed: 14.89

Upload Speed: 0.83

Latency: 78 ms

Packet Loss: 0%

Wireless Strength: 100%

Modem Manufacturer: AT&T

Router Manufacturer: AT&T

5031NV-030

Nat Type: Open

I apologise if any of this information is false or i didn't understand.

 

Nope, that was perfect thanks!

Is this happening in all games you play or one in specific? Have you tried to use a wired connection and if so has that helped?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

I have not tried wired but, I just got a AT&T employee to fix my internet but it hasn't seemed to help my Xbox problem and yes this is happening in all games.

 

When you say they fixed the internet, what seems more fixed about it? Can you try a wired connection and run the same test to see if there is an improvement?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Well the AT&T employee connected a new cable threw the house to a box outside and no I can't use a wired connection due to other family members that use the internet

 

Thanks for the details, is this happening in every game you try as well as any hour you try to play? Are there also multiple people using the connection at the same time? Are you able to try to wire into the device while the WiFi is still enabled? Most devices
are what are called "Gateway" devices. This means they can use both wired and wireless connections at the same time to connect to the internet.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Yes it is happening in every game and yes there are multiple people using the internet but they don't seem to have any issues with the connection. Where would I get a cable to connect to my Xbox to my router?

 

You'd want to look for what's called an "Ethernet" cable. It's like a phone cable that clips in. They typically come included with Modems or Routers. Here's a picture of one.



_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.