HELP PLEASE!!!

Hello Xbox Enforcement Team -

My Xbox Live account 'BEST' was hacked and banned while the account was compromised. I was not able - when I got my account back after a few months - to make an Enforcement ticket because whoever the hacker was made a ticket already and you Upheld his request.
This is what he/She stated in the ticket:

Enforcement Name: Account Theft Phishing Solicitation Case Review Date: 5/24/2016 9:50:11 PM (UTC)

I had messaged a microsoft employee saying "I like your gamertag, could I have it?" And he replied saying he works for microsoft and i just made a "silly" decision. Next thing I know I'm banned permanently for "attempting to
get someone's private info" when all I did was ask a question not knowing it was against the terms of use to trade/ask for a gamertag. All I ask is for my permanent ban to be changed to a 2 week ban now that I'm well aware of the terms of service.
Thank you!

Before my account was compromised I had been an Xbox Live gold member for well over 2 years and never broke Code of Conduct. I have tried getting in contact many times with you (enforcement team) and have so far gotten no help for you guys because you don't
listen to what I have to say. I have talked in support chats for hours and hours and the Microsoft support member can't help me because it's your decision. All I ask is to have my account back because I've always been an Xbox player and have always followed
the rules. If you see when I changed my gamertag a few days later my account was hacked and I had received and email saying a different IP had signed into my account. Just look at the IPs and you can see that the hackers IP was the one that got my account
banned.

Please can I have a second chance or something I will literally do anything even though I was not the reason my account got banned. Please understand that My account was hacked! I did not make those decisions to get banned the hacker on my account made those
decisions! Please help anything, I will make sure to keep my account secure, Thank you. I

:)

 

Please help!!!!!!!

I have just set up my xbox one and the sound doesn't sound right. I have it on a 5.1 dolby system it's really odd on call of duty advanced warfare the centre speaker works during cinematic scenes but has no volume during game play it sounds ok and the gun and voice effects come mainly from the front two speakers but that can't be right????

Has anyone else got call of duty set up on 5.1 dolby system?

 

Please help!!!!!!!

i dont have cod..

first i would go into settings and controller and update it.. (idk why) but somewhere along the line an update for headsets had something with dolby 5.1 in it.

i dont have cod so i cant say how my 5.1 sound bar works but the way i recall it is.. the developer sets the standard or output channels.. this is why forza worked next to polk audio to "dial in sound" its not really a microsoft thing as much as cod development.

i would check settings on xb1 to see if it is in dolby 5.1 or stereo
i would also check the settings in game to seewhat they are.

depending on your sound bar check and see i fit has a setting for analog or coax it may also have different modes.. game,movie,stereo,cinamatic each one does alter how sound is projected

 

Unfortunately the enforcement team does not use the forums so they won't see this. The only way to contact them is by submitting a case review.

Even if you submitted an unauthorized access investigation on your account, it doesn't always overturn a ban. Some actions cannot be overturned.

 

Hello Xeonable,

Smwutches is right - the Enforcement Team does not frequent these forums and you need to submit the case review directly to them. The only place to submit the case review would be over on the Enforcement Team's website:
http://enforcement.xbox.com/

Note that not all type of bans will allow a case review so you will only be able to appeal if the option is there.