Help please with Live Gold account

Hi there

If anyone can help I'd really appreciate it.

I'm a middle-aged bloke who doesn't know anything about all this...

I purchased a Live Gold 12 month membership 25 digit card for my son about 6 months ago. He's been nagging me to get it redeemed! On the back of the card it says you can redeem this at:

www.xbox.com/redeemcode

This sounded like a good idea so I went to this site and entered the code. Various messages telling me that it's registered okay, so far so good....

When we boot up the Xbox it says that he doesn't have the Live Gold account. I tried to redeem the code again - this time on the Xbox. I'm thinking that I've probably redeemed it for my Microsoft account on my laptop?

What do I now need to do? Can I cancel my laptop account or link it to the console or something?

Sorry that this is such a newbie question - it's just seeing the instruction "redeem your code online at.... " had me reaching for the laptop.

Many thanks in advance.

Steve

:)

 

Renew my Xbox live gold.

I can not renew my Xbox live gold account, please help me with that.

 

Wasn't there something about not needing Gold for Netflix anymore?

http://support.xbox.com/en-US/my-account/xbox-live-membership/live-faq?icid=furl_livefaq

Half way down they say that you get Netflix, Hulu, HBO, their first born sons, etc. without gold membership. Hope this helps you out!

 

The code would have been redeemed on whatever account you signed into the site with. So if you did sign in with your account, you would need to contact support and speak to billing. As long as it's still within the first 30 days of the subscription, they
can cancel the subscription and give you a token for the remaining time to redeem on the correct account. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us