Help Please.. stolen Xbox

My Friends had there house broke into last week and they stole there little boys Xbox along with other stuff, the question i want to ask is how can there son recover his gamertag if he cant remember his login email address, and also how can they block the
xbox as it has a credit card attached to it

many thanks

Your friends need to call Xbox Support and request assistance. If the child doesn't remember the e-mail address associated with his account and the Xbox is used to purchase digital games, thieves can rack up quiet the bill. If they can't make progress with
Microsoft and Xbox Support, then they should quickly report the card as stolen to the bank or credit instantiation.

Parents need to be very diligent when it comes to childrens online interactions.

any chance you have the console's serial number?

Unfortunately remembering the account and password are kinda important. Go here for more information.

Hello marcosmelo3,

Thank you for your post. I understand you are experiencing an issue with a stolen Xbox. To properly address this, please check out this article:

What to do if your Xbox gets stolen.

I hope this helps.

Hello Nombre Tal,

Thank you for your post. For information on what to do in the event that your Xbox console is stolen, please check out this article:

What to do if your Xbox gets stolen.

I hope this helps.