Help Please Have been told by employees to contact the enforcement team on this matter.

So, Hello I had an friend that I knew for a while he went on my account and swapped my gamertag to a fresh silver using my paypal that was on my main account to use 10$ to swap it to a fresh silver and the gamertag had Value to me and I actually liked that
tag nearly loved it. I would do anything for it back If I can please get contacted about this matter I will really appreciate it. I have proof and everything I need to show about the activity that happen to make this possible the employees from xbox phone
support both of them tried to help me on matter of forcing an gamertag change on the account that the kid swapped my gamertag to. I will appreciate if this matter gets resolved.

:)

 

Banned and cant dispute as dont know why

I have been told by Xbox live agent via chat that my console is banned from all live features, I have no reason why, no clue what we have done, just been told banned for life, tried to contact enforcement team but no joy, ban doesn't show up on enforcement
page either, anybody help me please,

 

I need help it said my console was banned(PLEASE READ)

The XBL enforcement team probably won't read this - you should contact XBL support. The person who signed into your account probably did something very bad to get your account Console Banned - the only other possibility is that you were Console Banned to keep your details secure and that you should contact Microsoft.

 

The enforcement team does not use the forums. You would have to try filing a complaint on him via the console in order for the enforcement team to investigate him, but that does not guarantee they will issue a forced gamertag change.

The only other thing you can do is continue working with support to see if there is anything they can do.

 

Thanks man