Help Please! Fortnite/Epic Games related question

Discus and support Help Please! Fortnite/Epic Games related question in XBoX Accessibility to solve the problem; Hi, sorry for the long post, but I am at my wits end. my 11 year old son has copied a you tube video which supposedly showed him how to get skins for... Discussion in 'XBoX Accessibility' started by Charl95, Apr 22, 2020.

  1. Charl95
    Charl95 Guest

    Help Please! Fortnite/Epic Games related question


    Hi, sorry for the long post, but I am at my wits end.

    my 11 year old son has copied a you tube video which supposedly showed him how to get skins for free!! anywhere he has somehow unlinked his own epic games account and logged in with the "you tube video" credentials (username and password) apparently. We
    now cannot get rid of this persons account and we dont know the password. For 5 weeks now I have been emailing epic games, where i repeatedly have to go through what has happened then when i send details I get an email which says "the thread has been closed"
    this has been going on for weeks.

    My sons fortnite account we have spent thousands of pounds on and he is left with a level 1 (no idea what this means) with only 1 skin account. He is also having messages send him from lots of strange people as someone else is still using this account.

    Can anyone help me please get him account back on his xbox.

    He has tried uninstalling forrtnite and then re-installing but we really have no clue.

    PLEASE HELP

    Thanks

    :)
     
    Charl95, Apr 22, 2020
    #1
  2. wi7bit Win User

    Help Please! Fortnite/Epic Games related question

  3. wi7bit Win User

    Help Please! Fortnite/Epic Games related question

    Sounds like he's linked his Xbox account to the persons Epic account. You need to unlink them.

    Try going to log-in to your Epic account using your xbox profile and see if they can be unlinked:

    https://www.epicgames.com/id/login


    [​IMG]
  4. Charl95 Win User

    Help Please! Fortnite/Epic Games related question

    Following on from emails and doing some investigating.

    The people he got this information from is someone called Zane Rewards? does anyone know anything about them. I have sent them a facebook message and they have said they cant help me!
  5. Charl95 Win User

    Help Please! Fortnite/Epic Games related question

    Thank you.

    Will this remove both the correct account and the one he is stuck with now?
  6. wi7bit Win User

    Help Please! Fortnite/Epic Games related question

Thema:

Help Please! Fortnite/Epic Games related question

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