Help Please - Controller Constantly Disconnects

Can somebody help me please? My controller frequently disconnects and I have to press A to continue in the same way that you would if you had to change the battery. The difference here is that the battery still has charge and I only have to press A as the
controller automatically reconnects.

I have 3 launch consoles and 3 controllers and all of the controllers have the same problem when used with one specific console. When they are used on either of the other two consoles, they work fine. I have followed all of the troubleshooting steps on the
official Microsoft help page to no avail. I don't believe that interference from other wireless devices is the cause as I have turned off everything except for the TV and the XO to isolate interference.

That said, I open to any suggestions so please let me know if you have any.

Many thanks

:)

 

Controller disconnects constantly

Thanks for linking them up. There's also this thread, which I posted on back in June:

forums.xbox.com/.../4789666.aspx

(I created a new thread because I read the mods asked people to create new threads to get individual support...we'll see.)

 

Controller disconnects constantly

Every 5-10 minutes or so it will disconnect and I'll have to hit A to reconnect.

I've had this issue for months and months and have followed all the many threads waiting on a resolution.

My setup:

• Day One edition console
• Day One edition controller
• Couch is less than five feet away from console
• There is nothing between console and me, no drawers/cabinet doors, etc
• ASUS AC wireless router, and yes I have mobile devices connected to router. Lots of them.
  
• No wireless (landline) phones

I have tried all of this without resolution:

• new batteries
• power cycled Xbox One
• disconnected/re-synced controller to Xbox One
• new controller (spent $65 yesterday so I can play Far Cry 4 without messed up audio and without dying because of disconnects. That's more than I paid for the game.)
  
• removed Kinect from the system (unplugged and put in closet)
• moved console to another TV on second floor, from first floor

Originally, I thought it was from the Kinect losing sight of the controller as it would happen very often when I was reclining on the couch and my leg blocked the line-of-sight from Kinect to controller. Does the Xbox itself use line-of-sight IR emitters/receivers
to monitor the controller?

I also bought a Microsoft Stereo headset and adapter and my sound constantly goes in and out and stutters, which I believe is related to the same issue...it's an absolutely terrible experience.

Please help. I guess I should go ahead and request a repair for my console? Perfect timing now that I just bought Far Cry 4 and GTA V.

 

You noticed if this problem was after the September update?

 

What I would check for first is any interference.

Temporarily try moving your console to a higher up position and position it well away from any other cables,power supplies/power points. It could be that something too close to it is causing the issues.

 

The console has done this for months but it has been down my priority list (until now) due to moving house. It did it in my old house and my new house. In addition, I swapped it (location) with my XO from upstairs and it didn't work upstairs whereas the
one from upstairs that I put in the same position as the 'faulty' console worked flawlessly.

For what it is worth, I don't buy the interference line at all as the XO uses a propriety protocol for controller communication and my test above pretty much nails that line of enquiry.

Thanks for the responses.