Help ... online doesn't work

Hey! You might have your account privacy settings making it so you can't play with other people. You would need to change them to play with others.

try to remove your account from your console and download it again.

Try again afterwards.

Hey there ParaDiSe 171 EU,

Sorry to hear about the disconnection problem. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• Modem Manufacturer
• Router Manufacturer (if being used) as well as the model number

That information will help us determine the next best steps. Thanks!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Try to remove your profile from your console and add it again and try to run any game and see if appears the error.

Hey Gabriele

Thank you so much for keeping us updated on the situation.

We are contempt that you have found a soulution to this matter.

We will now be locking this thread. If you have any other questions or concerns, please, go ahead and create a new post and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day!