Help on not what I bought

hello I have talked to tech support about this and they were great and really nice but I had bought 40$ worth of e sports packs on gears of war and have not received what I had got i have proof of purchase for these packs and i have the reference number
to the really nice manager Noelle for proof I have spent a lot of time and money towards xbox and I need help this one time I'm sorry for bothering anyone I will be happy to answer

:)

 

Not getting what I bought

I bought the pro league - pack. But it won't show up in my order history or on my xbox. what can I do? The money on my Bank account is already gone.

 

Purchase history

I need some help figuring out what was bought on my xbox. Its not showing up on my xbox, but my phone says something was bought

 

Hey there DarkRiku02,

We don't have the ability to refund or replace this content, our chat/phone teams handle any sort of billing issues. Can you elaborate a bit more? What content specifically did you not receive after purchase? Did you see a pack open as soon as you paid for
it on the console?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

i got the item black steel uir never got it

 

To clarify, did you not receive the pack, or didn't see the specific item?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.