Help my sons Xbox account has been hacked it’s coming up with a different email address so...

My son has a gol live account on my home email address. Can I use the same email address to set up a new gold live account or .will I have to use a different email address

My son theo313 uses his XBOX everyday. He turned it on Monday 5th November in the afternoon and his gamertag was not there. The memory on the hard drive is there but not the profile. We asked as to whether it had been suspended/banned but this has been
confirmed, via forum 15 that this is not the case. We have tried to access the email associated with setting up this xbox. We cannot acess it at all and fear it has been hacked. .

Please can you help me with the following:

1. Why has my son lost his gamertag (theo313)?

2. How can I get it reinstated with a hacked hotmail address?

3. How can I get another email address associated with his xbox when I cannot access the hotmail account used in the initial set up just over three years ago?

Please help as I at a loss how I am going to resolve this.

Thanking you advance for your assistance.

ive been getting mobile txt`s.asking me to login in and enter a number.i know all about this as its for security reasons.my problem is its for an email address that is not mine and is in no way connected to my xbox live account.

i do not have an hotmail account what so ever.

this email address in question belongs to my mam and has no association to me what so ever,my mam has never emailed me nor has the need to as we live in same house.

now the only way that ms would know that the email address is coming from the same home address is by logging the ip address.this is a serious breach of privacy.

not only that ,but if my mams account would have been hacked and someone used that email address to set up an xbox live account and lets say used a modded xbox at my ip address then they would probably ban any other xbox that has been on that ip address
also, which means MINE.

i have also had another txt today going on about another email address attached to my mams email address.

why are they sending to my mams email address at all,it has nothing to do with me or my xbox live account.

im not happy and wont some action taken asap,ill be reporting to the applicable authorities about an invasion of privacy.the email in question has no connection to my live account what so ever as ive stated..

OK, we only have the one Xbox, and it is 'my' come console, so that's not going to make a difference? I think what I need to know is if I for example change the email address for my Xbox account to my sons email address, does that (a) make it 'his' Xbox account and (b) affect my other Microsoft services, eg 365 etc?

Thank you so much for trying to help, I can’t create a new account with the same email address - I created a new account with a different email address so I could ask the question in this chat to see if I could solve it. I also can’t find an email address or phone number that I can contact to fix it. My poor son is so upset as he has lost all of his progress on Xbox 😢