Help my rewards are not showing up

Hey, Brett!

Sorry to see any Rewards issues, however we are unable to assist here on our Xbox Support Forums. You will want to post up in the

Rewards forums for further assistance. Thanks for understanding!

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello R3PLICA X,

Since you were not a Gold member for the entire month, you were not Rewarded at a Gold level. That requires you to be a Gold member for the entire month. Therefore you received 3% payback.

If you haven't already, check your returns at http://commerce.microsoft.com to see if it shows the deposit there. That site will also list any transactions that may have already used the funds.

Hello BarackObonga42O,

You can see a record of all Credit and Deposit events from the MyStatement section of the MyRewards page. Since your last deposit was in July 2015, if you have not already spent those funds, then they would have expired at this point. All promotional currencies
expire from Microsoft Accounts roughly one year after being placed.

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.