Help my account

Hello RonaldHenry360,

Since you do not have a Microsoft Payment Account for us to deposit into, there is no where to place your deposit as currency, so the process is aborted. This is mentioned in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?



In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

Hey there TN7 ISouls,

Could you provide a bit more information on this? Did you have an enforcement action taken on your account? Do you see one if you check
enforcement.xbox.com? What happens when you try to send a message? Do you see an error message or error code?

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hello, Kyple! I'm sorry to hear about your account issue and thank you for the information that you have already sent a plea. Please note that we do not have access to anyone's account here, but I'll do my best to assist you the best I can.

Microsoft typically locks your account for security reasons. This is a temporary measure, often lasting 24 hours, but in some cases, it can take anywhere from 15 to 30 days. This process is designed to protect your account and ensure that only you, the rightful owner, can make changes while preventing unauthorized access.

Being locked out of your Microsoft account can occur for various reasons, usually for security purposes. Here are some common reasons:

1. Suspicious Activity: If Microsoft detects any unusual activity, like unfamiliar sign-ins or changes to your account, it may temporarily lock your account to protect it.

2. Multiple Failed Login Attempts: If you’ve entered the wrong password several times, your account may be locked to prevent unauthorized access.

3. Recent Security Changes: If you’ve recently updated your account information (such as your password or security settings), Microsoft might lock your account temporarily as a precaution to make sure only you can make those changes.

4. Account Recovery Process: During account recovery, a temporary lock may be placed to ensure the process is secure.

5. Violation of Terms of Service: In rare cases, an account may be locked if it’s found to be in violation of Microsoft’s terms, such as engaging in spamming or other harmful activities.

Since your request, did you get any emails? Please confirm if you have sent a request to unblock your account at this link:

https://www.microsoft.com/en-ph/concern/Account...

I appreciate your response.

Thank you!

Hello.

Apologies, but no one here on the forums can address issues dealing with enforcement actions.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1: https://enforcement.xbox.com

Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Link 3:
http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Hey Hammerd, sorry to hear about this issue! Okay, if a UA investigation has just been completed on your account and you're unable to recover it with the information provided by the UA team, then please call phone support for further assistance. Let me know
if you need the number, and please do keep us posted here!