Help! My account has been hacked and changed to an alias

Sadly, if your account's alias get changed, there is no way to recover the account. I understand that this is not the outcome you were hoping for, we're here if you have any more questions or concerns.

Thanks,
Kyle

Hi Hiệp. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account has been hacked.

Unfortunately, since the account's alias was changed, I'm afraid it will not be possible to recover the account. For security, Microsoft does not store previous details for an account, only the current information is stored. As such, Microsoft will not be able to locate your account using the previous details, and there is no way to prove your account ownership at this point. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Please reach back if you have further questions.

Thanks,
Kyle

Is there really no way to prove my ownership of the account? I still have my account logged in Microsoft Rewards, have it on my PC (but it need to be relogin), and my account still saved on my Minecraft. I also have old emails from Microsoft years ago in my gmail.

Hey there!

Sorry to hear you are running into these problems with the account alias. It looks like in this case you are not able to add the new alias as the primary to your older account as it has already been linked to an Xbox account.

Go ahead and take a look at the following support article for all possible ways to update your account alias.

How to change the email address associated with your Microsoft account

I hope this helps.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.