HELP my account disconnects when I change a game

GaladLord,

If you have no problems signing into Xbox Live and 100% without a doubt know your e-mail and password associated with your Microsoft account, try safely deleting your profile, clearing your system cache 3 times, restarting your console, then re-downloading
your profile. Just follow these detailed steps:



Sign out of your Gamer Tag Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller and Press the Blue X to
Sign Out



Delete Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller

2) Scroll right and go to the Settings tab, and then select System Settings

3) Select Storage

4) Select the device with your profile

5) Select Profiles

6) Select your Gamer Tag

7) Select Delete

8) Select Delete Profile Only



Clear System Cache:

1) Scroll right and go to the Settings tab, and then select System Settings

2) Select Hard Drive

3) Highlight Hard Drive, and press Y (Device Options)

4) Select Clear System Cache and select Yes

5) Repeat steps 2 thru 4 two more times so that your Cache is cleared 3 times

*NOTE* The cache stores such items as game updates, system update installation packages, and gamer pictures of your friends. Clearing the Xbox 360 cache does not remove your Gamertag, content that you have downloaded, game files,
or console software updates.



Turn off your console and start it back up.

Download Profile:

1) Press the Xbox Guide button in the middle of your Xbox 360 controller

2) On the Home tab, select Download Profile

Let us know if this resolves your problem.

GaladLord,

Please refer to this thread for troubleshooting:
http://forums.xbox.com/xbox_forums/xbox_support/xbox_360_support/f/9/t/1665161.aspx . Thank you,

Hello Zineb,

None of the solutions that brings the Troubleshoot helped me, the game still crash when I try to launch it.

The only solution I have is to disconnect from my Microsoft account before lauching the game, if I do this the game launch without trouble but I cannot change any graphic settings or the game will crash again.

Is this a know bug at Microsoft? Is there any plan to resolve this issue?

How can I change my graphic settings now?

Thanks,

I have the same problem. I test connect (Which shows my console is connected) and when I either sign in to my account it auto disconnects me or when I start up a game I get disconnected.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Georges C

I am a gamer and expert on the XBOX platform.Welcome to the community.

Sure TylerNunn, the big question of account links with Épic Games is that they changed the policy a couple of years here, so for example if you have a Microsoft (Xbox) account linked to your Epic account, even if you disconnect your Xbox account, you won't be able to add another Xbox account to the same Epic Games account.

https://www.epicgames.com/help/en-US/epic-accou...

Best regards,