HELP my account disconects when i change a game

my account its disconnect when i change a game , i go to xbox its disconnect , then i put a new game and its disconnect again

:)

 

disconnects when I change my game problemas con la cuenta cuando cambio de juego

hi , i have problems when i change the game , when i change the game mi xboxlive account its disconects HELP ME

hola, tengo problemas con mi cuenta al cambiar de juego , cuando yo cambio a cualquier juego mi cuenta se desconecta , AYUDENMEEEE

 

HELP my account disconnects when I change a game

GaladLord,

If you have no problems signing into Xbox Live and 100% without a doubt know your e-mail and password associated with your Microsoft account, try safely deleting your profile, clearing your system cache 3 times, restarting your console, then re-downloading
your profile. Just follow these detailed steps:



Sign out of your Gamer Tag Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller and Press the Blue X to
Sign Out



Delete Profile:

1) Press the Xbox Guide button in the middle of your Xbox controller

2) Scroll right and go to the Settings tab, and then select System Settings

3) Select Storage

4) Select the device with your profile

5) Select Profiles

6) Select your Gamer Tag

7) Select Delete

8) Select Delete Profile Only



Clear System Cache:

1) Scroll right and go to the Settings tab, and then select System Settings

2) Select Hard Drive

3) Highlight Hard Drive, and press Y (Device Options)

4) Select Clear System Cache and select Yes

5) Repeat steps 2 thru 4 two more times so that your Cache is cleared 3 times

*NOTE* The cache stores such items as game updates, system update installation packages, and gamer pictures of your friends. Clearing the Xbox 360 cache does not remove your Gamertag, content that you have downloaded, game files,
or console software updates.



Turn off your console and start it back up.

Download Profile:

1) Press the Xbox Guide button in the middle of your Xbox 360 controller

2) On the Home tab, select Download Profile

Let us know if this resolves your problem.

 

GaladLord,

Please refer to this thread for troubleshooting:
http://forums.xbox.com/xbox_forums/xbox_support/xbox_360_support/f/9/t/1665161.aspx . Thank you,