Help Microsoft Jigsaw wont sign in

Help Microsoft Jigsaw wont sign in says unable to connect to xbox please check internet and try again, I am signed in and all my other games work and I sent money on this game so really annoyed ive lost it all please can someone help me in fixing this error
thanks.

:)

 

wont connect to my login

I am logged in to my xbox live account and it wont connect to Microsoft jigsaw I will relog back on and still wont connect any help???

 

Jigsaw Failure

Microsoft Jigsaw won't let me sign in and comes up with the message "This in-app purchase is no longer available in Microsoft Jigsaw".

 

What happens when you try to sign in? Do you receive an error message? Please check our FAQ for solutions to connection issues:

forums.xbox.com/.../1817649.aspx

 

It says....A connection to xbox could not be established please check your internet connection and try again....ive tried everything on xbox website tried changing accounts etc

 

I've had the same exact problem & spent a futile 1 hour plus with Xbox support chat with no results. I have uninstalled & reinstalled Microsoft Jigsaw about 6 times now, with no resolution. This did not start happening until immediately after I spent $20.00+
on 10 additional puzzle collections. It was working fine before that, now it will not connect, & I have no access to my scores or purchased collections. I tried all of the steps suggested by Garmonbozia81 above, with no resolution at all. This did not start
happening until I spent the $20.00+ for the additional puzzle collections. I read other messages & reviews detailing these same problems -- game stopped working properly after spending money on it. I only wish I had heeded their caution. Now the game will
not connect so I can recover my scores, & I am out over $20.00 on puzzle packs that I have no hope of ever recovering.

 

After trying the steps suggested by Garmonbozia81 via MS Jigsaw FAQ above with no success, I did a "System Cleanup" on my (approx. 4-month-old) laptop to delete all temp files, etc., & reinstalled. No luck. I repeated the steps from the MS Jigsaw FAQ,
then reinstalled again. No luck. I uninstalled again, did another System Cleanup, & left it overnight. Reinstalled again the next morning. No luck. I have checked my other MS/Xbox games (Taptiles, Solitaire Collection, Mahjong, Minesweeper) & every single
one of them signs in seamlessly & automatically. This is very discouraging. Sure, $20.00+ I spent is not a fortune, but at this point I feel cheated & taken advantage of. Microsoft is THE name in computers & software. My (4) other downloaded Microsoft games
are very creative, innovative & addicting, as was this one before it stopped working. They have so much going for them. They are synonymous with computers, computing & entertainment for a reason. Yet, in this instance, I feel cheated. This big titan Microsoft
has to go to these lengths to take my measly few dollars? I know that cannot be the case, but I cannot help but feel this way.

 

Have you made sure to manually check for Windows updates? If not, please do so and make sure to install any missing updates and select Restart on your device afterwards.

 

Thanks for your reply! Yes, I did a manual check for Windows updates (twice) & installed the 3 optional ones, which were the only ones showing outside of my system's Automatic Updates. I also checked into doing a System Restore (all this for a game!) to
prior to 08.21.2014 (when I purchased the 10 puzzle collections), but my system only displayed 1 restore point, that of the previous day's Windows update, & would not give me the option of choosing an earlier date. All 4 of my other MS/Xbox games sign in
immediately, seamlessly, & effortlessly. MS Jigsaw is the only game suffering this issue.

Since MS Jigsaw will let you play outside of Xbox Games (which as of Mon., 08.25, it still will not sign into), I spent the majority of Sunday re-earning all of my Daily Challenges (a marathon session of re-earning 24 days x 3 challenges each) & Jigsaw Jam
points, some of which I traded in on 1 puzzle collection. (I will never spend real money on this ever again.) So, now I have recovered almost all of my points & achievements which I lost (& which MS Jigsaw will save outside of Xbox Games). However, I really
would like to recover all of my puzzle collections which I purchased (& which apparently caused this issue). Is there any possible way that the collections that I have already purchased can be recovered into my "outside of Xbox" program, so that I can recover
the money I spent? Thanks for your help!

 

The lack of response and support from Microsoft/Xbox has made it clear that Microsoft has no intention of supporting their product or conducting business in an honest, ethical manner. It is clear from hundreds of reviews & other postings here and elsewhere
that many, many people are experiencing the same problems, yet Microsoft will not resolve the issue (& may, in fact, have built this "issue" into the programming of their "Microsoft Jigsaw" program). Instead, they blatantly take people's money AND take back
or prevent access to the products for which honest people have paid. There is a term for this practice, and it is pretty much universally illegal. I have detailed this issue & these practices in my product review, & I will find everywhere I possibly can
to post warnings to hopefully divert honest people from losing their hard-earned money in the same trap. As big as the corporation is, & with their reputation (at least, on the surface), why does Microsoft feel they need to resort to these tactics? I only
hope I can find the right place or advocate to stop this once and for all.

 

Still no response or support from Microsoft/Xbox regarding this issue (taking consumers' money and denying them access to purchased collections), which apparently many, many people are experiencing, judging by the posts all over the Internet. If you can,
please help get the word out to others to NOT purchase any puzzle collections or otherwise spend money on Microsoft Jigsaw -- they will be throwing money away with nothing to show for it, & no recourse to either recover the products for which they rightfully
-- and legally -- paid, or for a refund of the money futilely spent with nothing to show for it.

 

I apologize for not responding earlier. Since it appears this affects other users as well, I will make the Producers aware of your report. Thank you for your detailed descriptions of the problem. I appreciate it.

 

These questions might help us in our investigations:

What is your current region? Have you ever switched regions for your device (e.g. to the US)? Also, see if you can access your account in the Windows Store menu. If you get an error there, then the cause for the issue is likely the region you're set to or
a problem with your OS/account. Your Xbox account and credit card associated with it aren't global. You can only use it in the region you set it up in.

 

I have never been outside the United States, never switched regions, never had any reason to. See my other notes above -- all of my other Microsoft/Xbox games have no problem whatsoever connecting. There is no problem with my OS/account, no issues with
my account in Windows Store or anywhere else, my system is only a few months old, and Automatic Updates is and has always been turned on & active.

** The problem is within the Microsoft Jigsaw program itself. **

I need a refund of the money I legally spent on the collections that were taken away from me, or at the very least, access to/credit for the collections I rightfully paid for to download them back into my game so that I can play them "unconnected" to Xbox.
(Why do we have to connect to Xbox, anyway? We should be given a choice in the matter.)

** If you need proof, I have receipts for every collection I paid for. **

 

Unfortunately, we, the Community Team, cannot offer you a refund (Microsoft Support is responsible for purchase-related issues), but we can try to resolve the in-game issue for you so that you have access your purchased content again. We have received other
reports of this issue and by no means question the validity of your report. I apologize if that is the impression that you received.

Could you please post your DXDiag or send it to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** as an e-mail attachment? Any purchase confirmations that you might have, so that we can see what your purchases were, would also be helpful.

Any additional information that we can get on this issue will help us with our investigations.

Thank you in advance. We appreciate your patience.